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Senior Performance Advisor - Home Claims


Any Industry
Source: uWorkin


  • Provide performance insights through reporting & analysis for Home Claims
  • 12-month secondment opportunity
  • Brisbane location

The Role

You will support the respective region with insights relating to portfolios Major Loss, Workling Loss & NH Non-Event through reporting and analysis.

You will identify, plan and deliver on a portfolio of continuous improvement initiatives identified through IRIIS actions, QA outcomes, claim reviews, customer feedback, and department feedback – ensuring all initiatives are line with the Home Claims strategy and goals.

This is a 12-month secondment role.

Key Responsibilities

  • Accountable for supporting the identification, design and delivery of the departments prioritised initiatives, linked to the Home Claims strategies
  • Champion IRIIS entries, and develop initiatives to address areas of opportunity
  • Contribute to a culture of continuous improvement by proactively identifying and actioning opportunities to improve productivity, reduce cost, enhance customer experience, increase employee engagement and improve safety and wellbeing
  • Conduct deep dives into the regional portfolio and provide key insights and recommended actions to reduce life of claim and improve overall portfolio health
  • Develop strategies in consultation with stakeholders to implement change and minimise barriers that may impact the achievement of positive change
  • Through effective use of available reporting tools monitor actual progress against targets and quality measures

Skills & Experience

  • Demonstrated experience in Home Claims & a high degree of claims process knowledge 
  • Working knowledge of the Insurance Industry principles and regulations
  • Working knowledge of Home Claims Reporting Systems and demonstrated experience with deriving insights and actions

If this role sounds like the challenge you have been looking for please apply online today. For more information please contact liam.saif@suncorp.com.au

Apply now

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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time