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Retail Sales & Customer Service Consultant

Kenstra - Geelong, VIC

Source: uWorkin


About Us
Kenstra is a company group that operates a number of businesses such as 5 Telstra retail stores and 2 Telstra Business Technology Centres in the Geelong and West Melbourne region. Operating since the year 2000 and with a team of just over 130 staff, we pride ourselves in delivering an exceptional sales and service experience to our customers, which is underpinned by our most important asset – our staff.

We are currently seeking applications for the role of Retail Sales and Customer Service Consultant (Casual). Please note opportunity for a future full time position may also arise based on performance and availability.

To be successful in this role you will possess strong sales skills and exceptional customer service skills. You will have a high desire to meet and exceed KPI's and sales targets and the ability to identify sales opportunities as they arise by determining customer's needs and interests in line with the Telstra range of products and services available.

Please note you are required to submit an online preliminary job application form to be considered for the role as well as emailing us your cover letter and resume, see below for detailed instructions.

What's on Offer:
A generous sales commission program which provides excellent financial rewards based on sales results

The opportunity to be part of an energetic, diverse and motivated team with fun & rewarding sales sprints

Ongoing support from our experienced and successful management team

Full training on our vast array of products and services. Our dedicated training manager will work closely with you to develop your skills

A professional and fast paced working environment

Discounts on gym memberships, petrol, supermarket groceries and much more through our "Employment Hero" portal

The role may be based in any of our 3 Geelong stores - Telstra Store Geelong CBD (cnr Moorabool & Ryrie St), Telstra Store Waurn Ponds or Telstra Store Leopold. Casual employees are given shifts in one main store location but also in our other two store locations which is a great way to secure more shifts if you are available.

Please note – High availability is highly regarded. This includes weekend availability as well as mid-week availability too.

Generally a minimum of 3 to 5 full day shifts per week is offered with opportunity to secure more shifts based on performance and availability.

About You
Experienced in internal or external customer service and/or sales in a similar environment (Developed sales skills an advantage)

Comfortable achieving and exceeding KPI's and sales targets

Ability to quickly pick up Telstra product knowledge and technology functionality

Self-motivated and driven to succeed by determining each individual customers needs and by providing the best possible customer service experience at all times

Confident with excellent communication skills and the ability to quickly build rapport with colleagues and customers on a face to face basis

Great organisational skills and attention to detail

Reliable and trustworthy combined with a mature approach and positive attitude

Excellent personal presentation

Good Availability - including Friday night, Saturday, Sunday and other mid-week shifts if you are available

Applicants with previous Telstra experience will be highly regarded

How to apply:
To be considered for the role you MUST SUBMIT THE ONLINE KENSTRA PRELIMINARY JOB APPLICATION FORM (https://www.kenstra.com.au/apply-now) PLUS SUBMIT A COVER LETTER & RESUME BY EMAILING careers@kenstra.com.au and outline why you'd like to work with us, why you would be great in this role and why you'd be a great member of the team! Please note applicants must be aged 18 years or older due to the legal requirements of the job.
Only shortlisted applicants will be contacted.