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Customer Service Representative

Ace Rental Cars - Perth, WA

Customer Service & Call Centre
Source: uWorkin


Full Job Description

Ace Rental Cars is a brand operated by The Hertz Corporation, a global leader in car rentals. With locations across Australia and New Zealand, Ace customers are focused on getting the most out of their adventure. Our goal is to be the very best at what we do by renting cars better than anyone else.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Representative to join our exceptional team and grow your career!

About the Role?

As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Ace. You will be based at our Perth Airport Store and you may be required to work at other WA stores within reasonable travel distance.

In this role you will;

· Ensure a positive customer experience by greeting and engaging customers

· Complete rental and return transactions efficiently and accurately

· Sell Hertz rental options to our valued customers

· Ensure overall customer satisfaction by resolving issues

· Be involved in reservations of rental vehicles and associated requirements

· Work as part of a high performing team

About You?

To be successful in this position, our newest team member will have the following:

· Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers

· Previous experience in customer service or sales; experience in rental industry preferred

· Computer literacy skills required

· Flexibility of working hours (7-day shift work including weekends & public holidays may apply)

· A full and current AU driver’s licence with the ability to drive both manual and automatic vehicles.

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

· A competitive hourly rate & incentives

· Opportunities for career growth and development

· Full training and a company uniform

· A supportive team environment

· Leave loading & shift penalties applied to base hourly rates

· Employee Benefits and a motivating company culture

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please note: Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in Australia. Hertz are committed to equal opportunity employment through fair recruitment practices.

Job Types: Part-time, Casual


  • Employee discount
  • Professional development assistance


  • Monday to Friday
  • Public holidays
  • Weekend

Supplementary Pay:

  • Overtime pay
  • Penalty rates
  • Performance bonus


  • Perth WA (Preferred)


  • Eligibility to work in AU (Citizen, Work Visa, Resident) (Required)
  • Drivers Licence (Required)