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Customer Services Manager

AMC Commercial Cleaning (VIC) - Melbourne, VIC

Any Industry
Source: uWorkin


About Us:
Established in 1988, AMC Commercial Cleaning is a 100% Australian owned, family-run cleaning company specialising in cleaning services across a broad range of industries. Altogether we are over 2,500 employees including professional cleaners, and 500 operatives, with offices spread across Australia and New Zealand.
Due to the continual growth of our business, we are actively seeking applications for our next Customer Service Manager to join our Operations team based in Victoria.
About the Role
Reporting directly to the State Operations Manager, this full time position is best suited for a vibrant Relationship Manager ready to take next step in your career and be a part of our ongoing success.
The roles requires you to manage a portfolio of clients to ensure their service requirements are met by conducting regular site audits at client premises.
If you are enthusiastic about Customer Services and have a vibrant and bubbly personality, this role is for you.
This role will require you to do the following;
End to end contract management of Client portfolios within assigned geographical area.
Be the first point of contact for any complaints or escalations.
Build and maintain strong working relationships with Operatives.
Ensure customer retention by conducting regular quality audits.
Conduct regular ‘on the job’ training with Operative or deploy specialized trainer as required.
Maintain record of client audits in spreadsheets and weekly reports.
Establish and maintain strong stakeholder relationships.
Upselling services to existing clients.

All about you:Successful candidate must have:
A high school certificate or diploma holder.
Minimum 2 years experience in Customer Services, sales or similar client facing role .
Relevant industrial experience will be advantageous but not mandatory.
Pro-efficiency in using Ms-Suite.
Ability to build and sustain strong relationships with all stakeholders.
Ability to works autonomously as well as part of the team.
Willingness to commute to remote client sites as and when required.
What we can offer
Career progression.
Company phone and Laptop.
Company Car and fuel card.
Great reward and recognition system.
Great collaborative team environment where you have a say!
Friendly culture conducive of professional growth.
The successful candidate will be required to undertake National Police Check as part of post-screening stage of our recruitment process.
If this roles sounds like your next challenge, please share your profile by clicking “Apply" to submit your resume and also a cover letter highlight “What makes you the best fit for this role?"
We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to app ly.
Due to high volume of applications received, only successful applicants will be contacted.
We thank you for considering us as an Employer of Choice .
We wish you all the best in your job hunt!
People & Culture Team

To have a confidential chat about the role, feel free to ring Gia Ahmed at 9262 2410 or drop an email at gia.ahmed@amcclean.com.au.