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System & Business Analyst Specialist

EML Careers - Sydney, NSW

Source: uWorkin


  • Utilise your business analysis and continuous improvement skills
  • Identify, capture and prioritise process and control improvements - 12 month contract 
  • Celebrate success with reward and recognition

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As the System & Business Analyst you’ll be working with both frontline team members and the Senior Leadership to identify, understand, capture and prioritise requirements for system enhancements that help our people to efficiently get things right first time, and enable our people to focus their attention on the things that matter most when supporting their customers to get their lives back from workplace injuries and illnesses.

You’ll also be responsible for coordinating with leaders across the business to ensure that our prioritised enhancements are clearly and consistently communicated to key stakeholders so that they are given appropriate consideration as part of the ongoing prioritisation of backlog requirements.


  • Identify, capture and prioritise process and control improvements within prioritised business processes – including expected measurable benefits these could create
  • Validate prioritisation of process and control improvement opportunities through engagement with senior stakeholders and leaders in the business
  • Be the key EML representative in various system enhancement forums, ensuring EML’s needs are appropriately considered.
  • Engage with frontline and senior stakeholders across the Business Unit to identify and prioritise key business processes for investigation
  • Validate and measure impact of regular system enhancements and releases on business operations and determine how they satisfy prioritised system improvement requirements


  • Experience working in a Business Analyst, Product Owner or similar role with a focus on process, controls and system enhancement requirements gathering
  • Experience working in a “continuous improvement” role, with working knowledge of change management and process improvement methodologies.


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. As part of our recruitment process, we may ask you to complete an online assessment as well as a series of video-based questions. If you require an alternative format to submit your application or for more information on the position, please contact Alice on 02 8098 6358