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Bank Optimisation Specialist

RACQ - Brisbane City, QLD

Source: uWorkin



RACQ Bank in 2021 continues to drive growth and optimisation for our Members, with this purpose remaining at the forefront of our Bank Services. In line with this purpose we have an opportunity within the Bank Growth and Optimisation team for a Bank Optimisation Specialist to assist in a full time fixed term contract until end December 2021. This is a Member Experience & Process Optimisation focussed role.

This role is ‘in the detail’ of what it means to translate member experience to the operations, systems, products and services of our bank. To actively identify critical gaps in bank competency that align with the RACQ member proposition to market. To work cross functionally to understand member expectations of product and service offerings and to translate these into operational specifications for banking products and services (whether built or partnered). Mapping out banking experience opportunities to enable prioritisation of investment spend. Ensuring decision making is robust, effective, and based on evidence and analysis. Ensuring a One RACQ view is taken of member experience across all bank products and joint RACQ offerings.

This role is a Full Time, Fixed Term Contract until end December 2021, ideally commencing March 2021

About You

  • Minimum of five years’ experience working within a customer profiling or product specialist function in the financial services industry;
  • Understands research and design principles in order to effectively interpret customer needs and develop sustainable products and services;
  • Understands bank operations and the end to end value chain of banking
  • Understands the staff user experience and has the ability to translate problem statements into process improvement initiaives
  • Demonstrates sound business judgement, with the ability to influence, engage and collaborate to build and sustain long term relationships and partnerships
  • Demonstrated ability to manage multiple priorities and deliver in fast-paced and dynamic environment. Ability to understand, adapt to, communicate and respond to changing environment.
  • Excellent stakeholder engagement
  • Experience in researching, developing and recommending member experience solutions;
  • Experience in the development and implementation of projects and the ability to assist in the coordination of a portfolio of member experience & process improvement projects & initiatives
  • Ability to communicate effectively to stakeholders at senior/executive levels

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks to.

Onsite parking, employee gym & café. Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family. Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You’ve got this.

Applications close: Tuesday 6th April 2021

Please Note: you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.

If you would like further information, please contact Michaela Marks from Talent Delivery [email protected]

Work Locations 

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113