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24

March

Temporary Membership Services Administrator

Medical Protection Society - Brisbane Grove, NSW

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Role Responsibility

Our Membership Administrator will be responsible for providing a high level of membership service to the Australian dental members.

  • Provide a professional and friendly member experience by responding to enquiries from existing and new members, and action request relating to their membership in a timely manner.
  • Manage the processing of all membership applications, renewals, changes and queries in all systems
  • Update and manage the membership database to ensure DPL has an accurate local record of all members and policies
  • Manage the membership email and fax inbox and related workflow folders
  • Provide information to existing and potential members on membership benefits and services, membership fees, categories and concessions and CPD events
  • Ensure all member correspondence is correctly electronically filed as per MDA National Insurance guidelines to ensure DPL has an efficient file management system in place and DPL is compliant when audited
  • Refer all calls/emails regarding clinical matters to the Dento-Legal consultants for assessment, ensuring all member queries are answered immediately
  • Manage and audit the communication with DPL UK regarding any changes to membership records to ensure an accurately maintained member database
The Ideal Candidate
  • Previous experience in a customer focused role with an emphasis on providing exceptional service
  • Strong communication skills both written and verbal with an ability to communicate confidently over the phone and answer emails professionally
  • Intermediate knowledge of Microsoft Office and Adobe Acrobat
  • Previous experience in a customer service role within a contact centre/ office environment
  • Ability to communicate clearly and professionally with members of the department, external stakeholders and with new and existing members
  • High level of customer relations skills gained through face to face situations and over the phone/email
  • Strong organisational and time management skills with a high degree of attention to detail
Package Description
  • Supernnaution 9.5%
  • Annual bonus scheme up to 10% (for permanent roles)
  • Life/Income protection/Medical insurance benefit
  • 25 days leave plus national public holidays and additional state and territory public holidays

Brisbane Grove, NSW

Health, Medical & Pharmaceutical




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