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March

Guest Service Officer

Hyatt Regency Brisbane - Brisbane Grove, NSW

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

About Hyatt Regency Brisbane

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Hyatt Regency Brisbane opened 1 February 2021, in the iconic Queen Street Mall in Brisbane, and is home to 292 guestrooms, two food and beverage outlets; Lennons Restaurant & Bar, The Pool Terrace & Bar, a stunning outdoor 20-metre infinity pool, and 100sqm of meeting room space in the Executive Studios.

We are currently recruiting for a Part Time Guest Service Officer to join our Front Office team.

In This Role, You Will

  • Provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.
  • Be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary
  • Ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
  • Have the ability to balance your cash reports daily
  • Check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests
You Will Have
  • A high standard of grooming and hygiene at all times
  • The ability to build & maintain a good rapport and working relationship with colleagues and all other departments
  • Previous experience with Fidelo/Opera is advantageous
  • Previous experience with Microsoft Office suite
  • Great communication skills - both written and verbal
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.brisbane.regency.hyatt.com

If you are looking for a fulfilling career, please apply now.

Brisbane Grove, NSW

Hospitality, Travel & Tourism




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