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Service Desk Analyst


Any Industry
Source: uWorkin


Who are we?

CPA Australia is one of the world's largest accounting bodies with a global membership of more than 166,000 members working in 150 countries and regions around the world.

Our core services to members include education, training, technical support and advocacy. Employees and members work together with local and international bodies to represent the views and concerns of the profession to governments, regulators, industries, academia and the general public.

The Opportunity

We promise this is not your average IT Service Desk position! This position offers a perfect opportunity for someone who already has strong first level support experience who is eager to challenge themselves and confident to start taking on second and third level support. You’ll be joining a collaborative, supportive and high performing Service Desk team committed to providing great customer experiences and troubleshooting quickly to ensure we maintain SLA’s and employees can keep focused on delivering outcomes for our members. It’s not just BAU Service Desk support you’ll get exposure too though, our team gets involved in supporting the embedment of transformational projects across the organisation.

What we are looking for:

  • Minimum 1-2 years’ experience with level 1 support queries.
  • Formal qualifications in Information Technology or similar (relevant work experience will be considered).
  • Strong customer service skills, that include a positive and engaging style. Demonstrated problem solving, troubleshooting and analytical skills with attention to detail.
  • Demonstrated ability to work as a team or independently and under pressure.
  • Most importantly, eager to learn, challenge themselves and grow their career in the IT industry

Computer skills:

  • Excellent knowledge of desktop hardware and software.
  • Excellent knowledge on SOE design and build.
  • Knowledge of Service Centre tools such as Infra or Service Manager.
  • Demonstrated troubleshooting skills.
  • Demonstrated commitment to customer service.
  • Excellent knowledge of desktop hardware and software.