24
March
Systems Support And Master Data Analyst
Hays - Sydney, NSW
Manufacturing & Industrial
Source: uWorkin
JOB DESCRIPTION
Leading logistics company currently recruiting a Systems Support and Master Data Analyst
Your new company
Leading logistics business
Your new role
Key Relationships & Interactions DC Manager and Operations:
- Liaising with DC manager and operations team to ensure timely resolutions to system related issues.
- Provide insights and assistance for system related enhancements.
Inventory Team/ Manager
- Liaising with the Inventory Manager to ensure timely and accurate Material Master management, as well as inventory related systems issues
IT Validation Manager
- Liaising with IT Validation manager to ensure all system related changes are raised as per Change control procedure. All changes are tested and documented as per procedure.
Customer Service Manager / Customer Service Team
- Liaising with the Customer Service Manager to ensure any system related issues are resolved to ensure timely processing of all customer orders.
- Review and release of all customer orders that are flagged with License errors.
Key Interactions – External Clients
- Liaise with Clients with regard format and content of Master data, where applicable
- Liaise with regulatory authorities as required.
IT
- Liaise with IT with regard to system related issues that need to be escalated and Validation requirements for SAP ERP, where applicable.
Accountabilities and responsibilities:
Process and Support
- Support all business units with any System related questions or issues in SAP ECC and EWM by investigating, fixing or escalating issues to ensure there are minimal delays operationally.
- Monitor all customer related interfaces and ensure all messages are received successfully, review and process any failures to ensure no delays operationally.
- Raise IT related Change control and drive relevant UAT testing to ensure no impact to system and validation.
- Monitor internal jobs to ensure messages are posting successfully between ECC and EWM.
- Monitor and review external reports from vendors to ensure successful data transmission for despatches.
- Maintain a focus on continuous improvement to SAP Systems
- Developing, reviewing and updating procedures and associated business SOP and WI
- Assist in the identification and correction of procedural failures
- Drive best practice process improvements based on investigation/analysis and solicited feedback.
- To generate reports and undertake data analysis to support Business Unit decision making.
Customer
- Develops and maintains relationships and contacts with customer contacts to enable objectives to be met
- Ongoing maintenance of Master Data in SAP including but not limited to
What you'll need to succeed
Specialist knowledge:
- SAP ECC knowledge in following modules: SD (sales and Distribution), MM (Material Master), LE (logistics Execution)
- SAP EWM knowledge in all warehouse related functions; inbound, outbound and all internal operations ie picking, packing.
- RF Gun picking knowledge
- Understanding of TM and connection to ECC/EWM.
- System Validation knowledge
Business
- Planning and Organising – plans and schedules effectively and maintains effective controls and attention to detail to ensure timely delivery of outcomes (KPI’s)
- Customer Focus – identifies and responds to customers’ needs and ensures quality of service standards is met
Personal
- Teamwork and Diversity – works toward common goals in an open and collaborative and inclusive manner
- Analytical Thinking – assimilates complex information, analyses problems, makes sound judgment and
- Outcome Orientation – sets and meets challenging objectives, initiates action and commits to clear outcomes
What you'll get in return
A good salary, benefits and excellent training
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2484223