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Systems Support And Master Data Analyst

Hays - Sydney, NSW

Manufacturing & Industrial
Source: uWorkin


Leading logistics company currently recruiting a Systems Support and Master Data Analyst

Your new company

Leading logistics business

Your new role

Key Relationships & Interactions DC Manager and Operations:

  • Liaising with DC manager and operations team to ensure timely resolutions to system related issues.
  • Provide insights and assistance for system related enhancements.

Inventory Team/ Manager

  • Liaising with the Inventory Manager to ensure timely and accurate Material Master management, as well as inventory related systems issues

IT Validation Manager

  • Liaising with IT Validation manager to ensure all system related changes are raised as per Change control procedure. All changes are tested and documented as per procedure.

Customer Service Manager / Customer Service Team

  • Liaising with the Customer Service Manager to ensure any system related issues are resolved to ensure timely processing of all customer orders.
  • Review and release of all customer orders that are flagged with License errors.

Key Interactions – External Clients

  • Liaise with Clients with regard format and content of Master data, where applicable
  • Liaise with regulatory authorities as required.


  • Liaise with IT with regard to system related issues that need to be escalated and Validation requirements for SAP ERP, where applicable.

Accountabilities and responsibilities:

Process and Support

  • Support all business units with any System related questions or issues in SAP ECC and EWM by investigating, fixing or escalating issues to ensure there are minimal delays operationally.
  • Monitor all customer related interfaces and ensure all messages are received successfully, review and process any failures to ensure no delays operationally.
  • Raise IT related Change control and drive relevant UAT testing to ensure no impact to system and validation.
  • Monitor internal jobs to ensure messages are posting successfully between ECC and EWM.
  • Monitor and review external reports from vendors to ensure successful data transmission for despatches.
  • Maintain a focus on continuous improvement to SAP Systems
  • Developing, reviewing and updating procedures and associated business SOP and WI
  • Assist in the identification and correction of procedural failures
  • Drive best practice process improvements based on investigation/analysis and solicited feedback.
  • To generate reports and undertake data analysis to support Business Unit decision making.


  • Develops and maintains relationships and contacts with customer contacts to enable objectives to be met
  • Ongoing maintenance of Master Data in SAP including but not limited to

What you'll need to succeed

Specialist knowledge:

  • SAP ECC knowledge in following modules: SD (sales and Distribution), MM (Material Master), LE (logistics Execution)
  • SAP EWM knowledge in all warehouse related functions; inbound, outbound and all internal operations ie picking, packing.
  • RF Gun picking knowledge
  • Understanding of TM and connection to ECC/EWM.
  • System Validation knowledge


  • Planning and Organising – plans and schedules effectively and maintains effective controls and attention to detail to ensure timely delivery of outcomes (KPI’s)
  • Customer Focus – identifies and responds to customers’ needs and ensures quality of service standards is met


  • Teamwork and Diversity – works toward common goals in an open and collaborative and inclusive manner
  • Analytical Thinking – assimilates complex information, analyses problems, makes sound judgment and
  • Outcome Orientation – sets and meets challenging objectives, initiates action and commits to clear outcomes

What you'll get in return

A good salary, benefits and excellent training

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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