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Quality And Systems Manager

Safe Places for Children - East Toowoomba, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Reports to: Quality & Systems General Manager

Location: Safe Places is established across Australia (Adelaide, Brisbane, Bunbury,
Cairns, Ipswich, Melbourne, Perth, Sydney, Toowoomba and Townsville).
Staff may request short and long-term transfers to other areas.


Safe Places for Children is a not for profit organisation that provides individualised residential therapeutic

care to children and young people in the ages of 10 and 17 who are unable to be placed in foster families

or group residential homes. Referrals are received through the Department if Child Safety, Youth and

Women (QLD), Department if Child Protection (WA), Family and Child Services NSW and the Department

of Health and Human Services (DHHS VIC)

Position Statement

The Quality and Systems Team is responsible for assisting the Safe Places team to achieve excellence.
This is done through ensuring services are delivered within the Vision and Values Statement, policies and
procedures, legislative requirements, licensing and organisational requirements.


Full terms of employment are outlined under an enterprise agreement available upon request.

  • Full-time, base annual salary of $80,351 with career pathways to senior Quality & Systems
roles at $99,084.
  • Annual bonus of $1000 after 12 months' continuous service, rising by $1000 each subsequent year,
capped at $5000 for five or more years or service.
  • Six (6) weeks leave per year (plus 17.5% leave loading) accrued on a pro rata basis.
  • Salary packaging to increase your take-home pay
  • Flexible rosters to suit work and life balance
  • Access to in-house accredited training program and support to gain formal qualifications
  • Opportunity for visa sponsorship

Salary and conditions

Salary • Full-time, base annual salary of $80,351 with career pathways to senior

Quality & Systems roles at $99,084.

  • Annual bonus of $1000 after 12 months' continuous service, rising by $1000
each subsequent year, capped at $5000 for five or more years or service.
  • Paid weekly, dependent on timely provision of accurate details such
as bank, tax and superannuation information
  • Salary Sacrificing options

Holiday leave • Six (6) weeks leave per year (plus 17.5% leave loading) accrued on a pro rata

  • Leave approvals may depend on business needs at the time and requests are
not guaranteed to be met

Sick leave • Ten (10) days per year for paid personal leave (sick leave), which can also be
used as carer’s leave, accrued on a pro rata basis. A doctor’s certificate may
be required.

Training and • Internal reflective supervision and professional development

  • Free external counselling service offered to all employees

Visa sponsorship • Opportunity for visa sponsorship

Working shifts • Flexible working arrangements

Additional • Allowance paid for use of personal laptop (Conditions apply)

  • Allowance paid for mobile phone for work use (Conditions apply)
  • Occasional intra & interstate trips required

Our vision and values

Providing effective, professional care and transition support for children in care

when standard models are unsuitable or unavailable”

Safe Places staff help achieve this vision through their patience, genuine care and commitment. Over
time, the team gains the child’s trust, stabilises the placement, gives the child a sense of hope and
direction and achieves outcomes across key areas of the child’s life.

We are guided by five core values from our frontline staff through to the Board of Directors:

Professional – Supportive – Responsive – Passionate – United

Our approach

Safe Places for Children provides children at risk with intensive support and supervision. Referrals
are received through the government department responsible for the protection of children.

Team members are rostered to provide care from houses located in the community. The team
work to see children transition into suitable longer-term placements which may be delivered by
Safe Places (for example, co-tenanting models, semi-independent models and independent living)
or by others, such as foster care or family reunification.

Key elements of the “Safe Places approach” are as follows.

  • Small and stable teams with a consistently calm and future-focussed outlook
  • Celebrating small steps, including seeing the child engage in the placement, build rapport with
their team and contribute to daily plans
  • Over time, encouraging the child to become more independent, to explore their behaviours in
difficult times and to be willing to try some more positive coping strategies
  • Support the child to take steps that prepare them for transition into family-based placement,
family reunification, a group setting or independent living arrangements
  • Understanding that the children’s behaviours are coping skills and our focus is on what’s lying
beneath the behaviour.
  • Responding to behaviours in a way that models an ability to remain calm, hopeful, caring,
consistent, respectful and understanding of others (as opposed to reacting emotionally)
  • Collaboration with other support agencies, such protective services, health services,
counselling services and educational facilities.

Young people in our care

The young people in our care generally range from 10 to 17 years of age. Initially, they may require
one-on-one support due to their anti-social behaviours, which may include, but are not limited to:

  • verbal aggression and high-level defiance
  • physical behaviors including hitting, spitting, kicking, threatening children and workers
  • destroying property and fire fascination
  • sexually acting out towards other children or workers
  • cruelty to animals
  • poor hygiene and self-harming
  • absconding

Placement models range from one on one support to group residential placements with up to four young
people placed.


Quality and Systems Manager (Generalist)

  • Work closely with Area Manager to ensure smooth running of the area and creating capacity to
grow the area
  • Liaise with Department at a Regional Level as well as an individual operations office level. Establish
contacts at the licensing unit and attend Regional level meetings with Area Manager
  • Ensure licensing and organisation standards are met in the area they operate in, primarily through
an audit process at each house and at the Area Manager level (e.g. reporting of Critical Information
within required timeframes)
  • Train (as required) and Coaching staff (case management, child protection, behaviour plans,
recruiting, reporting, supervising and performance managing staff, meeting requirements for
compliance with licensing standards, creating sense of structure in the home)
  • Planned and unplanned visits to the Safe Places houses
  • Build relationships with the Young People placed in the Area
  • Identify and address local policy issues / gaps in consultation with the relevant Specialist area
Manager or supervisor
  • Respond to complaints by staff or young people as requested
  • Debriefing for staff as requested
  • Deliver training (certification required), especially in the regional areas and liaising with Training
Manager about improvements to the training materials and delivery plans
  • Carry out auditing (certification required)

Training Manager (Specialist)
  • Advertises positions
  • Screens applicants
  • Certifies Internal Recruiters
  • Continually improves recruitment and core training processes Coordinates accredited training
  • Certifies Internal Trainers
  • Training Needs Analysis
  • This position requires a TAE Cert IV Trainer and Assessor

Workplace Health and Safety Manager (Specialist)
  • Build a Safety Culture
  • Ensure systems comply with WHS legislation
  • Proactively manage risks in the workplace
  • Investigate WHS matters and promptly close out
  • Return to Work Coordinator role
  • Certification of internal WHS investigations
  • This role will require RTWC certification

Quality and Systems Manager (General)
  • Update staff about policy changes
  • Maintain policies and paperless systems
  • Systemic improvement
  • Streamlining of systems / automation
  • Take a state through the licensing process and ensure ongoing compliance
  • Certification of Internal Auditors
  • Oversee Internal Collection of Formal Feedback from the customer (Department), end-user (young

people) and staff

Therapeutic Specialist (Specialist)

  • Developing strategies in collaboration with residential carers to ensure children and young people
are successfully transitioned and integrated into the Therapeutic Residential Care (TRC) unit
  • Conducting thorough assessments and develop a therapeutic treatment plan for each child or
young person
  • Overseeing SDQ and HoNOSCA assessments for all young people upon entry to TRC and thereafter
and coordinating annual reporting
  • Guiding residential carers in direct therapeutic work with children and young people
  • Promoting the active participation of children and young people in developmentally appropriate
  • Leading reflective practice sessions with TRC staff
  • Assisting residential carers to have sensitive, reparative interactions with children and young
people through reflective practice
  • Supporting staff to respond to crisis situations (incidents)
  • Guiding stakeholders to develop consistent approaches to planning and working with individual
children and young people
  • Developing service partnerships and linkages to promote joint therapeutic work, particularly with
relevant Aboriginal services
  • Collating and disseminating advice about ‘what works’ in providing good quality therapeutic care
via provision of written materials and training.

Essential Requirements

  • Ability to genuinely embrace the Safe Places values of professional, passionate, united, supportive
and responsive (all)
  • A demonstrated passion for excellence (all)
  • Qualification in Human Services or related industry and a Quality/Business Management
qualification (all except Therapeutic Specialist)
  • Minimum 24 months’ experience in a similar role required (all)
  • Minimum 24 months’ experience in the same industry highly valued (residential care and child
protection) (all)
  • TAFE Cert IV or Diploma Trainer and Assessor (Trainer or training Manager)
  • Certificate IV or Diploma in Work Health and Safety or equivalent (WHSO)
  • RRTWC cert IV/Diploma or equivalent (WHSO)
  • Degree in Social work/Psychology or related discipline (Therapeutic Specialist)
  • Post-graduate training in relevant child, adolescent and family clinical practice is strongly preferred
(Therapeutic Specialist)
  • A thorough understanding (based on advanced training/qualifications and a body of knowledge on

recognised theoretical approaches) of the impact of trauma, disrupted attachment and
abuse/neglect on a child or young person’s development and wellbeing. (Therapeutic Specialist)

  • Substantial experience in working therapeutically with children and young people. (Therapeutic
  • Well-developed understanding of out-of-home care services and the child protection placement
and support system in Victoria and a track-record of working in close partnership with internal
teams, a broad range of external services. (Therapeutic Specialist)
  • Required to attend clinical supervision sessions from external supervisor. (Therapeutic Specialist)
  • Demonstrated high level cultural awareness, cross-cultural experience, an understanding of remote
communities or a willingness to learn and a good understanding of the Department of Child Safety
Youth and Women (Qld), Department of Child Protection (WA), Family and Child Services (NSW),
Department of Health and Human Services (DHHS)
  • High level confidence with learning computer-based systems and programs including Microsoft
Office, Internet Explorer skills and some Excel skills
  • Ability to adapt as the company grows and changes
  • High level interpersonal skills (approachable, diplomatic, sensitive, articulate)
  • High level written skills
  • Team player and high value placed on relationships while also able to work autonomously
  • Analytical skills and sound judgement
  • Willingness to learn, creative thinking and problem solving
  • Willingness to undergo Departmental screening processes
  • Compliance with Working with Children Card requirements for the state
  • Current Open Drivers’ License within the state you work in

How to apply

  • Review the position description on the employment tab of the Safe Places website at
  • Prepare your current resume and a one-page application outlining your experience and
qualifications in relation to the duties and requirements above.
  • Submit your resume and application through the Apply Now link on the Employment page at

East Toowoomba, QLD

Voluntary, Charity & Social Work


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