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March

Technical Writer

Emesent - Brisbane City, QLD

IT
Source: uWorkin

JOB DESCRIPTION

About Emesent
Emesent has built a reputation for delivery of cutting edge and impactful technology. Emesent develops, manufactures and delivers leading solutions that automate the collection and analysis of data for the mining, infrastructure and survey & mapping industries. With an extensive list of global distributors, our B2B solution includes hardware, software and services.

Starting from a humble vision in Brisbane, Australia, with deep connections to Australia's globally recognised CSIRO, and building to a mid-sized global organisation within 2 years, our growth speaks for itself.

At Emesent we pride ourselves on the way our people operate. Our global talent are a cut above the rest who are at the top of their game, thriving in a collaborative environment. The work culture here is inclusive with the perfect balance of delivering results and pushing the boundaries all whilst having a little fun!

Job Description
This role offers an excellent career opportunity for an experienced Technical Writer to join the Customer Success team to determine the documentation and learning requirements as well as produce deliverables including product manuals, how-to guides, website help sections, journal articles, and other content that distills technical information with ease and clarity.

As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyse complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Your mission? To make processes easy to understand and products a breeze to use.

Responsibilities

    • Development of knowledge base articles, release notes, training manuals, how-to articles and videos.
    • Development of standard / automated support communications
    • Obtain a deep understanding of our products and services to translate complex product information into simple, polished, and engaging user content
    • Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success
    • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
    • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
    • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
    • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
    • Work with the marketing communications team to ensure a consistent tone of voice throughout the customer journey.
    • Produce “how-to” / “what’s new” software and hardware videos to showcase latest product functionality for inclusion into software release communications and materials.

Essential

    • Bachelor’s degree in relevant technical field
    • 3-5 years’ industry experience as an effective technical writer
    • Proven ability to quickly learn and understand complex topics
    • Previous experience writing documentation and procedural materials for multiple audiences
    • Superior written and verbal communication skills, with a keen eye for detail
    • Video editing skills – ability to work with video editing tools to record on screen footage and produce how-to videos for knowledge base / help files
    • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Desirable

    • Knowledge of Camtasia
    • Instructional design experience

Benefits

    • Competitive remuneration package including superannuation.
    • Participation in employee share option scheme (Equity).
    • Work with a friendly and passionate team on cutting edge technology.
    • Genuine learning and development opportunities.
    • Four weeks annual leave.
    • Flexible work hours.
    • Great work environment and facilities.
Emesent embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Be a part of a dynamic company that values its people and delivering revolutionising technological solutions.

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