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20

March

Avc Membership Reservations Consultant

AccorHotels - Surfers Paradise, QLD

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Job Description

The Accor Vacation Club Reservations Team is situated right in the heart of Surfers Paradise. As our new AVC Membership Reservations Consultant, you will join a team of friendly and passionate consultants who take pride in building rapport and long standing relationships with our members, and ensuring excellent customer service is given when booking hotel accommodation through our reservations department. Thiscasualrequires the successful candidate to be avaliable to work from 06 Aprilwith the abilityto work

up to

38 hours per week, working a rotating roster of varying shifts from Monday to Saturday.

An average day will include:

  • Delivering EXCEPTIONAL CUSTOMER SERVICEvia the telephone and email, ensuringtheir Accor Vacation Clubexperience exceeds their expectations
  • Building RAPPORT with guests to establish loyalty
  • Offering a PERSONALISED AND CUSTOMISED reservations experience
  • Providing SOLUTIONS and RECOMMENDATIONS
  • Developing an EXTENSIVE KNOWLEDGE of hotels and destinations
  • ESTABLISHING RELATIONSHIPSwith operational Team Members
  • Ensuring a high degree of ACCURACY when handling emails and entering bookings
  • ASSISTING and RESOLVINGany guest complaints in a timely and professional manner to the best of your ability.


Ideally candidates should:

  • Have a minimum of one yearexperience in a fast paced Customer Service environment
  • Be extremely friendly and passionate about the hospitality industry
  • Have some hospitality experience (desired but not required)
  • Have exceptional attention to detail
  • Take pride in their professional appearance
  • Enjoy problem solving with a flexible and willing approach to work under pressure
  • Be at an intermediate level of Microsoft Excel, Word and Outlook
  • Be confident, adaptable and willing to learn

In return for your energy, hard work and sense of fun, we offer you discounted rates at our hotels, resorts and apartments around the world. Being part of Accor, the opportunities for career progression are excellent.

If you're an energetic person looking to work in the hospitality industry with a passion for customer service, Apply now!

Surfers Paradise, QLD

Hospitality, Travel & Tourism




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