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Welfare Officer, Student Services And Wellbeing, Administrat...

Queensland University of Technology - Brisbane City, QLD

Government, Defence & Emergency
Source: uWorkin


The Welfare Officer is responsible for providing
high quality professional services to
international and domestic students
addressing issues that directly impact on
student wellbeing and success.

This position reports to the International and
Welfare Coordinator for supervision, workload
management and for Performance Planning
and Review (PPR).

Key responsibilities include:

  • Provide high quality welfare, triage and
referral services to international and
domestic students in personal, financial and
academic matters via face to face,
telephone and Zoom appointments.
  • Participate fully as an effective and
collaborative member of the QUT Welfare
team and multidisciplinary Student Services
department, including undertaking shared
case management and crisis intervention.
  • Develop, deliver and contribute to new
initiatives, workshops, and leadership
activities that support student transition,
engagement, wellbeing and success.
  • Contribute to the development of the
student welfare and wellbeing knowledge
base at QUT through networking, research,
and community needs analysis.
  • Collaborate effectively with QUT staff and
external agencies.
  • Actively engage with professional networks
and maintain an awareness of current
issues and in higher education.
  • Compliance with health and safety policies,
procedures, hazard reporting and safe work

To ensure job flexibility the successful
appointee may be required to:

  • perform any other duties as nominated by
the University consistent with the relevant
classification descriptors detailed in the
Enterprise Agreement. Staff undertaking
any new duties will receive training;
  • participate in job rotation or multiskilling in
consultation with their supervisor;
  • work across campuses

Type of appointment

This appointment will be offered on a/an fixed-
term, full-time basis until 20 April 2022.


Gardens Point and Kelvin Grove campus.

Selection Criteria

1. Education, training and/or relevant
experience equivalent to completion of a
degree in Social Work or equivalent field,
with subsequent relevant casework

2. Sound knowledge of and experience with
student welfare including mental health,
academic, housing and finance issues,
and relevant legislation, guidelines, and

3. Demonstrated excellence in client work
and sound professional practice in key
elements such as confidentiality, records
management, boundaries, supervision,
and professional development.

4. Demonstrated ability to be an effective
and collaborative team member, and a
willingness to experiment with new

5. Demonstrated ability to develop and
deliver educational and preventive
programs in a range of formats including
written and online materials, presentations
and workshops.

6. Demonstrated capability and willingness
to engage actively with the QUT
community in mapping and responding to
student needs, including research,
networking, and project development; and
a strong understanding of inclusion,
diversity, participation and social justice in
an educational context.


7. Experience in delivering high quality

welfare services for students from diverse

Remuneration and Benefits

The classification for this position is Higher
Education Worker Level 6 (HEW6) which has
an annual remuneration range of $92,402 to
$100,051 pa. Which is inclusive of an annual
salary range of $$78,747 to $85,266 pa and
17% superannuation.

In July 2020 QUT staff voted in favour of a
variation to its Enterprise Agreements. The
variations were approved by the Fair Work
Commission in August 2020.

The variation impacts leave loading (for new
staff no loading will be paid or accrued during
the period the variation is in effect), salary
increases (the salary increase which was due
to occur in the first full pay period of December
2020 has been deferred until the first full pay
period of December 2021) and superannuation
(superannuation will be paid to staff as though
the salary increase which would have been
paid in December 2020 has taken effect and,
subject to the rules of the superannuation fund,
a defined benefit member will continue to make
contributions in alignment with the contributions
made by the University). A link to the variation
is here.

Beyond personal and professional fulfilment, a
career at QUT brings a broad range of tangible
benefits. With competitive remuneration
including superannuation, the University offers
real and generous benefits.

QUT is a high quality and flexible organisation
that is proud of its excellent employment
conditions which include but are not limited to:

  • Reduced working year scheme
  • Parental leave provisions
  • Study support encompassing leave and
financial assistance
  • Comprehensive professional development
  • Salary Packaging

Further benefits can be found at the Life at
QUT page.

Information for applicants

The position is open to applicants who have
unrestricted work rights in Australia for the
duration of the fixed-term appointment. In
support of our strategic priority of Indigenous
Australian success, Aboriginal Australians and
Torres Strait Islander people are encouraged
to apply.

For further information about the position,
please contact Jacqueline Harding,
International Student Welfare Adviser, on (07)
3138 9630; or for further information about
working at QUT contact Human Resources
on (07) 3138 5000.

Candidates who are interested in the position
are encouraged to apply even though they
may feel they are not strong on individual
selection criteria.

In assessing merit, the panel will take into
consideration “performance or achievement
relative to opportunity”. We recognise that
many staff today have a range of personal
circumstances, and career histories that
challenge traditional ideas of a staff
member. This may mean, for example,
prioritising the quality of achievement rather
than the quantity, as considerations of part-
time employment, career interruptions and
significant periods of leave are taken into
account when assessing performance or

How to Apply

For further information and to apply, please
visit www.qut.edu.au/careers for reference
number 21326.

When applying for this position we encourage
you to upload your response to the selection

Applications close 4 April 2021

Brisbane City, QLD

Government, Defence & Emergency


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