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March

System Support Coordinator. Permanent Full Time – Newcastle, Central Coast, Sydney Or Ballina

LIFE WITHOUT BARRIERS - Gosford, NSW

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Source: uWorkin

JOB DESCRIPTION

Apply nowJob no:496162
Employment type:Full Time
Location:Gosford & Central Coast, Lismore & Far North Coast, Newcastle, Maitland & Hunter, Sydney
Categories:Disability, Practice & Quality

About the Organisation
Life Without Barriers is a leading social purpose, not for profit organisation of 8000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role
Reporting to Business Support and Relationship Manager, in this role you will undertake compliance audits, develop continuous improvement plans, review systems and processes, and analyse service delivery data to improve the knowledge, skills and competencies of staff to ensure quality services are delivered.

This is a permanent full time role and can be located in either our Newcastle, Central Coast, Sydney or Ballina offices.

Key Responsibilities

  • Liaise, negotiate and communicate effectively with internal and external stakeholders to achieve successful outcomes for clients
  • Undertake quality assurance audits to monitor adherence to policy, processes and agreed service levels
  • Assist management in the assessment and review of service delivery, unit performances and budgetary compliance
  • Contribute to the design of systems to support the implementation of new policy directives
  • In partnership with management, monitor and assess the skills of staff in order to identify the further training required to develop staff skills
  • Monitor and track critical & reportable incidents

Skills & Experience

  • Tertiary qualifications in the health or welfare field and/or equivalent experience
  • Demonstrated leadership ability within an organisation delivering services to people with disability
  • Current driver’s licence
  • Strong understanding of the National Disability Insurance Scheme (NDIS) and relevant legislation
  • Ability to train and support staff in relevant procedures and practices
  • Strong written and computer skills for the creation of plans, programs, reports, correspondence and other documents
  • Ability to develop positive relationships with a broad range of internal and external stakeholders
  • Demonstrated analytical and problem solving skills

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Debra Neil via recruitment@lwb.org.au

Applications close at midnight on Monday 5th April 2021

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement (https://bit.ly/2GzZGWA)

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time

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