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Delivery Manager

QANTAS - Mascot, NSW

Any Industry
Source: uWorkin


  • Opportunity to work within our Qantas Loyalty business
  • Challenge yourself to empower cross functional teams to delivery strategic initiatives
  • 12-month fixed-term, full-time role at our state of the art campus in Mascot

Working in Qantas Loyalty is exciting and fast moving. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. You will have the opportunity to work in a variety of verticals ranging from Insurance, Hotels & Holidays, Financial, Commercial, Airline, Member, delivering exciting and valuable earning opportunities for our members and flex between digital product delivery and commercial initiatives.

Qantas Loyalty has established a fit-for-purpose, multi-disciplinary team to help accelerate the Group’s ambitious growth and innovation agenda; partnering with business units to validate, define and deliver the next wave of core, adjacent and disruptive plays.

As the Delivery Manager, you will be responsible for managing the end-to-end planning, delivery and releases across multiple cross functional teams within the Tribe, and some people management within the Tribe. You will escalate discovery and delivery impediments for the Tribe, coordinate the development of solution options, delivery plans and cost estimates for initiatives, and manage complex system, people and process interdependencies for large programs.

The ideal candidate will be able to build strong relationships with the team, internal customers, stakeholders and integration teams to ensure alignment between customer, commercial and technology. You will coach and empower cross functional teams in the Tribe to take accountability for discovery and delivery risk issues and develop a team environment that cultivates high performance and team engagement. You will also manage financial tracking and reporting, and ensure resource capacity is aligned to prioritised demand.

What you’ll bring to the role –

  • 10+ years’ end-to-end delivery experience and 5+ years’ experience in an agile environment
  • 3+ years’ experience as an Agile Delivery Manager or Agile Project Manager leading multiple cross functional teams
  • Experience in guiding and coaching multiple teams in the adoption of the Agile mind-sets, behaviours, and best practices to facilitate their transition to high performing teams
  • Experience in effectively managing and communicating complex risks, issues and dependencies
  • Demonstrated learning agility and ability to rapidly adjust to new contexts, technologies and trends
  • Ability to create effective team environments for people to innovate and learn
  • Excellent stakeholder management skills across both business and technical functions up to and including C-level executives
  • Proficient in multiple agile frameworks at scale (SAFE, LESS etc.)
  • Certified Scrum Master (CSM), Professional Scrum Master (PSM) or other agile certifications

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.