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Dealer Product Support Consultant


Any Industry
Source: uWorkin


Oh what a feeling!

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.

What you’ll contribute to

An excellent opportunity has become available for a suitably qualified and experienced person to join the Guest First Division, based in Altona. The Technical Help Desk Consultant will join a team of passionate, highly proficient professionals providing expert technical guidance and assistance to Technical Advisors in the Toyota Dealer networks, assisting them to resolve technical problems that arise on guest vehicles. The role is critical in assisting the Dealer networks to achieve Fix It Right objectives as well as playing a vital role in early detection of product issues and case management to achieve our aim of #1 guest experience.

What will you do?

  • Provide day-to-day technical advice and direction for technical cases from the Dealer Network.

  • Continuously improve Guest First activities by identifying and escalating field issues and actively liaising with the Customer Quality Engineering team in order to resolve issues.

  • Assist in the development of processes and procedures for Dealer product support in order to maximise guest satisfaction and retention.

  • Monitor Dealer requests for assistance, identifying common themes and recommending actions to educate the network accordingly.

  • Improve early detection by identifying new and emerging issues for resolution.

  • Maintain reporting systems in order to provide the business with accurate and timely information to support monitoring and planning.

  • Process Parts Release cases, Build & Compliance label submissions and special service tool submissions.

  • Support the Warranty Help Desk with technical assessment of warranty requests

What we are looking for:

  • Automotive trade qualification or equivalent experience

  • Toyota Diagnostic Master Technician or Technical Advisor would be highly regarded

  • 5+ years’ automotive experience in roles covering both technical matters and customer management

  • Toyota product experience preferred

  • Proven ability to effectively communicate with stakeholders and negotiate outcomes

  • Strong understanding of the automotive industry with Dealer networks

  • Enthusiastic, passionate about product and takes on tough challenged with a sense of urgency

  • Ability to build strong customer relationships and deliver customer-centric solutions

Life at Toyota & What we offer you

At Toyota, anything is possible, and we believe in our people to make it happen. We’re proud of every single one of them and give the recognition and reward they deserve. From comprehensive remuneration packages to flexible working conditions and healthcare, we invest in our people to make their career as great as it can be.

Make your impossible, possible & apply today!

You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Primary LocationAltona North - 494 Grieve Parade

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.