20
March
It Service Desk Consultant X2
Milestone IT (Milestone Information Technology) - Melbourne, VIC
IT
Source: uWorkin
JOB DESCRIPTION
- Immediate Start
- Large healthcare organization
- High possibility of converting into a permanent role
Working with a small team of IT specialists, you will be Providing Level 1 support to users both on and off-site.
*Please note t he role will go permanent for the right candidate*
Key Responsibilities Include
- Gathering information and raising tickets for the clients that call in
- Providing IT support - queries and incidents raised by customers
- Creating and managing Active Directory accounts and Exchange mailboxes
- Responding in a timely manner to service issues and requests
- Performing proactive and reactive troubleshooting to identifying potential problems
- Maintaining clear and concise communications and records to support service delivery.
- Detailed knowledge of Ticketing System
- Detailed knowledge and experience of Windows 10 Operating Systems
- Detailed knowledge and experience of Microsoft Office Suite
- Detailed knowledge of Active Directory
- Friendly welcoming professional with good telephone manners.
- Well presented, hardworking and enjoys working in a Team
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact [Sam Menon] on [03-96706682].
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