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Customer Experience Improvement Lead

Aurec - Melbourne, VIC

Source: uWorkin


  • Utility Organisation
  • Excellent Team Environment
  • 4 Month Contract

This large scale utility organisation is looking for an experienced Customer Experience Improvement Lead for a 4-month contract, to drive business change and increase Customer Engagement across various business units including Resource and VOC stream

The ideal candidate would possess the following skills/experience:

  • Prior experience working in Customer Experience Lead roles in large scale organisation.
  • Proficient understanding of designing customer-led roadmaps.
  • Understanding of customer research and insights
  • Experience designing implementation plans for customer research, and the ability to translate this into business improvements.
  • Exceptional interpersonal, written and verbal communication skills.

In return, you will be offered an 4-month contract for a competitive daily rate.

Please apply directly to this job posting.

Customer Experience / CX / Customer Roadmap / Customer Insights / Melbourne / End User / Utility / 4 Month Contract / Daily Rate