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Configuration Management Analyst

Lion - Sydney, NSW

Source: uWorkin


  • Work closely with your stakeholders to understand business requirements for configuration management system.
  • Work flexibly from home and in the office 2 days a week.
  • Free on-site parking, fantastic office gym, and bar on-site.

We have a great opportunity for an experienced Configuration Management Analyst/CMDB Analyst to join our team. This role reports to our Delivery Manager – Service Management Leader and is a 12-month fixed-term contract, based at our Sydney Olympic Park office.

The purpose of this role is to ensure an accurate and complete configuration management system including Software Asset Management, Hardware Asset Management and CMDB. This role will be based within the Service Management Team and will work closely with the IT and Business units. The role is to ensure that all configuration items/ assets are identified, recorded an in the configuration management database and any associated discovery tools.

Key accountabilities of the role will be:

  • Work with the vendor to ensure all the requirements as part of CMDB are captured and tested as part of the tool implementation.
  • Identify Process, system and People gaps to enable streamlining the CMDB data.
  • Design and implement a robust configuration management process/module as part of the Service Management tool upgrade.
  • Coordinate initial identification of CIs all infrastructure and application service teams
  • Participate is all the design workshops scheduled as part of SM tool implementation and provide inputs.
  • Review and verify service requirements with users and undertake independent assurance activities
  • Help with CI data to drive reduction in the average time and cost of diagnosing and resolving incidents and problems
  • Ensure the Policy, Processes and procedures for Ci data creation, update, decommission are up-to-date and created where required.

If you come from a Service Management/Analyst background, this will be the perfect role for you. ITIL certification and scripting knowledge is desirable but not mandatory.

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