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After Hours Coordinator

Claro Aged Care & Disability Services - Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin


  • After office hours
  • Inner Melbourne location
  • Enjoy flexibility of working from home and office

A career in care and support

Claro is seeking an After Hours Coordinator who will be responsible for maintaining collaborative relationships with Claro support workers and team members to ensure the delivery of reliable, quality, individually tailored, compliant customer care to optimise the independence, health, well-being and quality of life for Claro customers.

To undertake this role, the After Hours Coordinator will be expected to work agreed hours between 5:30pm and 8:30am Monday to Friday and some weekends, on a rotating roster.

Each day will look a little different, but your key responsibilities will likely include:

· Work closely with field support leaders to influence and support key messages to Support workers and improve support worker satisfaction

· Meticulous organisation, scheduling, approving, amending appointments and rosters to ensure fulfilment and avoid abandonment

· Deliver exceptional customer service, appropriately matching customer needs and preferences with support worker capabilities

· Effectively communicating and collaborating with stakeholders to deliver customer satisfaction

· Investigate or escalate disputes in a timely manner for successful resolution

Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community.

What you’ll bring

To do well in this role, you will/may have:

· Experience in rostering & scheduling support workers in large geographical areas

· Awareness of aged care and disability sector

· Experience in phone, email and non- face to face service delivery environment

· Highly developed organisational skills, ability to maintain attention to detail whilst multi-tasking

· High level of interpersonal skills with the capacity to work collaboratively with a diverse range of people

A career with Claro

Whether you’re currently studying in the field, interested in exploring a new career, or an experienced worker - you can make a real difference with us.

Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine!

From our clients to our own teams, people are at the heart of our business. As part of our Claro team you will make a real impact, gain access to leading professional training and development, and enjoy flexibility that works for you.

Previously known as Australian Home Care, Accommodation and Care Solutions, Comrec, Nextt and Orion Services, our team of 4,500 strong have combined the best of what we had to become Claro – offering our clients greater choice and a brighter future.

Apply directly or get in touch today!

Name | # | email

Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.

Melbourne, VIC

Voluntary, Charity & Social Work


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