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Business Improvement Team Manager

Allianz - Australia,

Executive & Strategic Management
Source: uWorkin


Business Improvement Team Manager – Motor Accident Compensation | NT-Darwin

  • Project management role within the General Insurance Claims division
  • Play a pivotal role in improving systems and processes for the benefits of employees and customers
  • 12 month secondment/ contract an option | Relocation support available

TIO is the home of those who dare to build long relationships rather than fulfil short-term objectives.

TIO is recruiting a Business Improvement Team Manager to join their MAC team. This is a newly created role within the business. The MAC Team is responsible for administering the Motor Accident Compensation Scheme on behalf of the Motor Accident Compensation Commission (MACC). This role is critical for the success of transformation activities and execution of operational plans within the MAC Motor Accident Compensation business.

In joining TIO, you will have a real opportunity to grow your career, balance your lifestyle and work for an organisation that is truly focused on its people and the community it supports. Be part of a team of likeminded people where your foundation is helping to build a more resilient and confident community.

You will be responsible for:

  • Identify opportunities to drive continuous improvement and provide analysis (including utilisation of tools, data analysis, process analysis, and cost-benefit analysis) to recommend appropriate initiatives.
  • Identify innovative methods of dealing with organisational problems and opportunities within the business through market research, consultation and engagement with business representatives.
  • Provide insights into scheme performance through analytics and commentary for Motor Accidents Compensation Commission (MACC) reporting, ensuring the identification of trends and recommending and developing strategies to address any opportunities for improvement.
  • Facilitate workshops to develop creative and practical solutions which are focused on delivering improved customer experience and effective business solutions.
  • Assist in the definition, design and implementation of monitoring and controlling strategies that ensure initiative- project benefit realisation - including documentation in accordance with project management standards, and internal BI tracking tools and MACC reporting.Leading continuous improvement, business transformation initiatives and monitoring strategy development in the Motor Accident Compensation business.

Important to your success:

You will bring an ability to influence and manage multiple stakeholders at varying levels across our business utilising strong analytical skills and business focused solutions. In addition to:

  • Significant experience in the contemporary insurance business and understanding of its key drivers.
  • Experience in strategy development and implementation.
  • Demonstrated success in leading and delivering projects within time, budget and resource constraints and sustaining outcomes.
  • Proven ability to engage, inform, influence and negotiate with stakeholders to retain commitment throughout change initiatives.
  • Highly developed consulting and influencing skills, demonstrating the ability to co-create strategy and valuable analytical solutions with key business stakeholders.
  • Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
  • Ability to focus on end-outcomes (including KPIs and targets) and work accordingly to achieve the desired results.Strong claims management, people management and leadership experience

TIO is a division of Allianz Australia Insurance Limited. When you work at TIO, not only do you provide outstanding local service to fellow Territorians, you are also part of a strong global insurer where you have opportunities to grow and drive your career your way, work with people from all different backgrounds, and are encouraged to bring fresh thinking and ideas.

Does this sound like your next career move? Please apply for this role by following the link below.