uWorkin

Permanent Opportunity | Career Progression | Work with a productive team

Your new company
They are a leading Canberra IT strategy, consulting and solutions provider that strive to provide their clients with excellent customer service, all hours of support and exceptional technical advice.

With clients across multiple time zones they offer support round the clock when they need it. They offer flexible helpdesk services for both full service clients and companies requiring a local presence through our network of support engineers.

Your new role

• Provide first point of contact for all incoming support calls and emails
• Response to and resolve tickets with agreed SLAs
• Assist clients with support such as password re-sets, account lockouts, remote access issues, hardware and mobility break fix, configuration issues, IT troubleshooting, software installations, hardware installations and setup etc
• Provide application, network and infrastructure support for clients

What you'll need to succeed

• Demonstrated experience as a Systems Administrator
• Experience providing and resolving 2/3 issues
• Demonstrated experience with Windows support and troubleshooting experience
• Excellent communication, time management and organisation skills

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2479850