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February

Customer Success Manager (Maternity Cover)

Go1 - Brisbane City, QLD

Sales
Source: uWorkin

JOB DESCRIPTION

GO1 is on a mission to unlock positive potential through a love of learning. The GO1 platform makes learning easy with thousands of courses in one simple solution. Since our founding in 2015, we have grown to an organization of 200+ in 9 global offices. At GO1, we go to infinity and beyond through excellent work, prioritising actions over words and encouraging creativity and candour. It is with this spirit that we are driving hypergrowth and international expansion.

The role

The role of the Customer Success Manager is to maximise utilisation of and satisfaction with Go1 products and drive renewals with increased ARR for existing customers. Customer satisfaction is key to the role of Customer Success Manager – to create an excellent customer experience and ensure all Go1 customers are maximising value from the Go1 product range. This is a 12 month fixed term maternity leave contract with the view for future opportunities down the track.

What will you do each day?

  • Develop in depth understanding of the Go1 platform and content library; and evangelize Go1 across your portfolio of customers
  • Cultivate deep relationships with customer stakeholders, understand their needs and provide support that results in their success with Go1
  • Assist customers by answering any questions, building courses or reports and any other configuration in the system that may assist the customer in utilising Go1 to its full potential
  • Take ownership of any issues raised by Go1 customers; proactively reach out to customers and find solutions that will assist them; proactively resolve any occurring problems
  • Identify incremental customer opportunities, develop and pitch solutions, negotiate and close additional transactions
  • Maintain accurate data around opportunities, sales activities and revenue projections in CRM
  • Exemplify Go1 values and promote brand positioning throughout your identified market
  • Support other CSMs in pursuit of overall success of Go1

Requirements

You will have experience working for another SaaS company and are looking to take your experience as an Account Manager to a business that is experiencing significant growth. You will have the ability to build strong strategic relationships and possess strong technical capability and knowledge. We are at the fore front of the learning revolution and we need a Customer Success Manager who is skilled with clients, can self manage and is resilient.

You will have:

  • An analytical approach to identifying opportunities
  • Experience with SaaS sales and carrying sales targets
  • Proactive problem solving
  • Compelling communication skills; ability to explain Go1 solutions to technical and non- technical people
  • Planning, organisation, listening skills, time management
  • Negotiation skills
  • Understanding of Learning & Development practices and content
  • Technical + business acumen

Benefits

  • Performance based bonus scheme hit targets and earn an extra $80K
  • Free Yoga classes
  • Social Clubs - join our virtual running team
  • onsite Barista and Parking
  • Free lunch Fridays
  • Well being program
  • State of the Art offices

just to name a few....

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