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February

Customer Liaison Officer - Part Time/3 Days Per Week - Central Cbd Location

Chargefox - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Chargefox

About Chargefox

Chargefox is committed to sustainable mobility. We're Australia's largest open, electric vehicle (EV) network for modern EV's. As part of that, Chargefox raised $17 million to build a network of ultra-rapid chargers to connect major cities across the country, but that's only a fraction of what we do. We have an unwavering focus on simplifying the EV charging experience for everyone - be they drivers, fleet managers, charge station owners, car manufacturers, energy retailers and more.

Our customers can find, use and pay for electric vehicle charging using their mobile phone. We’re continually adding new stations to the Chargefox network. So far we've processed over 160,000 charging sessions on more than 700 plugs across Australia and New Zealand, dispensing a total of over 1.7GWh of electricity. That's enough electricity to power the average household for decades, and we're still growing fast. We're excited!

Values really matter (really!), so we’re looking for someone who’s a great fit for our core values; Customer Focus, Sustainability, Safety, Transparency, Integrity and Collaboration.

So, why us?

  • A chance to join a growing and dynamic start-up enabling the uptake of electric vehicles in Australia. This is a unique opportunity to be an integral part of something that is of true value to society.
  • We are fully funded and offer a competitive salary package.
  • A collaborative and supportive environment that will stretch you, but give you a chance to learn from and teach others.
  • We'll supply you with a new company laptop.

Who we're looking for?

Someone with excellent written and verbal communication skills and expertise in customer experience who is able to hit the ground running in managing our Zendesk hub and support our customers by answering queries promptly. A proven and well developed diagnostic thought process for problem solving and root cause analysis in collaboration with the Operations Manager will be required in order to evolve our knowledge base and better equip our call centre to solve customer issues in real time. Ensuring the call centre has timely business updates published via Zendesk news articles forms an essential part of the role. You will also be required to manage office administrative work across the business. Remember our core value on Customer Focus above? We want to see empathy for the driver and their experience along the way too.

At Chargefox, we are big believers in a pragmatic and agile approach to our work. You will be participating in team rituals including stand-ups, retrospectives, and on-call support. We are based in Melbourne, so you will be working in our office in the city. Having said that, due to Covid-19 our team has been working remotely since March and we expect to continue to operate in this way for the foreseeable future. 

The scope of hours for this role will be spread across the five workdays. (Monday - Friday) 

The final home/office work balance yet to be decided, however we acknowledge it will be flexible.

How to apply

A position description for the role can be obtained by emailing: [email protected]

Demonstrate your serious interest in this position by addressing the key selection criteria in the position description for this role

If you think that we sound like a great place to work and you fit the bill, then please get in touch. 

We look forward to hearing from you.

Melbourne, VIC

Customer Service & Call Centre




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