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Tech Advisory - Operating Model Manager

KPMG - Sydney, NSW

Source: uWorkin


  • Got big plans for your career? Ours are even bigger
  • Interested in a career beyond technology architecture, design, implementation or project management?
  • With a diverse range of projects, we’ll have you working with Australia’s most respected companies from day one.
  • Work with Australia's most respected Technology Advisory companies

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

The Technology Advisory team is growing to meet our client demand, in particular to assist with the development of modern IT and digital organisations, capable of effectively and efficiently meeting business and customer demands in an evolving, uncertain and difficult environment. We assist clients to establish and delivery IT and digital services that innovate and pivot with the business to achieve success.

Our work sees us engaging with a range of senior stakeholders as well as analysing lower level requirements to construct appropriate strategies that span technology domains and business problems. The TA team is expanding nationally. Our team consists of IT and Business professionals with a range of backgrounds from systems design, solution architecture and project delivery, to enterprise architecture, strategy development and operating model design. All with a single goal to help clients understand their problems and determine and deliver optimal solutions.

We are seeking a technologist with experience in IT Service management optimisation and/or digital operating model transformation to join the team as a Manager. You will bring experience and drive to be a key contributor to assisting our clients to establish the IT operations capabilities needed to support businesses within the current environment of technological advancement and change.

You may be coming from either an existing technology operation role, have supported the uplift or transformation of the IT Operating Model or have an established background in management consulting leading IT Op Model services. We are looking for exceptional people with a blend of skills from both technical to the critical emotional intelligence and client facing soft skills, with an appreciation for quality and delivering outcomes.

Your new role

We are looking for an exceptional individual with the ability to:

  • Contribute to the delivery of IT and digital operating model engagements, ranging from high level operating model design, blueprint development and organisation configuration, through to change planning and execution, process and tooling transformation, metrics and reporting
  • Lead work streams to deliver exceptional client outcomes, supported by clear and concise reports and presentations with meaningful observations and recommendations;
  • To analyse, workshop and present insights and recommendations enabled by structured thinking, technical knowledge and exceptional communication skills.
  • To assist with the development of KPMG IT service management and IT Operating Model service offerings.
  • To manage day to day engagements with client, vendor and KPMG teams to understand root cause issues, potential solutions and articulate business benefits.
  • To support the growth and development of more junior team members through technical training, skills coaching and mentoring.

You bring to the role

  • You will bring an understanding of how technology and digital leaders are evolving their operating models to drive growth, enable transformation and delivery, reduce risk and improve efficiency.
  • Your experience includes supporting the design into implementation of IT Operating Models change. With the ability to bring learnings from the transformations that you will have a played an active/critical role in.
  • You will be able to demonstrate deep experience in the following:
  • Contributing to the design and implementation of IT / Digital operating models
  • Providing advice on contemporary IT / Digital operating model practices to senior stakeholders
  • An understanding of a variety of widely adopted and emerging operating model patterns
  • Operating model transformation, including the impacts on people, processes and tooling
  • Modern technology delivery practices such as Agile and DevOps
  • Application of IT service management (ITSM), including ITIL4, into modern organisations
  • Practices that enable multi-vendor models, including Service Integration and Management (SIAM)
  • Understanding how the adoption of cloud-based services impacts IT organisations
  • Highly developed written and verbal communication particularly when communicating on an engagement to a wide range of stakeholders from engineers to CxO.
  • Should have the skills to manage all aspects of a project including ability to facilitate workshops, and influence and guide key stakeholders, and coach and mentor team members
  • Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
  • Appropriate tertiary qualification/s.

What we offer you

KPMG is one of the world's leading professional services networks. It comprises over 155,000 people in member firms in more than 155 countries. We bring our clients the best minds and the deepest industry experiences from across the KPMG network of firms. We provide a culture of learning and support in which professionals can flourish and discover their true potential.

KPMG needs and values diversity. It makes us a more vibrant and interesting place in which to work. It makes us a stronger, smarter, more innovative and responsive organisation and it's central to our culture. We've been named by the Australia Government's EOWA as an Employer of Choice for Women for six consecutive years, and rank fourth in the Australian Workplace Equality Index. We have world-class women's only development programs and networking events to ensure we retain all of our talent including women, and now have 50 percent female managers across the firm.

At KPMG we offer you:

  • Ongoing learning and career development opportunities, including global secondments.
  • The ability to collaborate and link across borders and globally with sector and technical experts in all parts of our business.
  • The ability to be involved in KPMG's support of numerous organisations in the areas of education, social inclusion and health including our Reconciliation Action Plan and Global Green Initiative.
  • A culture focused on agile, collaborative working environments supported by cutting edge technology and virtual systems.

Go Beyond Your Potential. Please apply for this position by submitting your confidential application online.