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Service Jeopardy Officer

Hays - Melbourne, VIC

Source: uWorkin


Service Jeopardy Officer - 6 month fixed term contract position - Melbourne CBD

Your new company

A global consultancy with renowned capabilities in digital, cloud and security. This organisation combines unmatched experience and specialised skills across more than 40 industries, offering technology and operations services. Their team deliver on the promise of technology and human ingenuity every day, serving clients worldwide in over 100 countries. This organisation also prides itself on providing flexible working arrangements to ensure all of their team achieve their potential.

Your new role

This exciting new role is part of a project with NBN.

You will be:

  • Monitoring high priority work orders to ensure Appointment, SLA, Regulatory, MPA and Critical Sit Customers are met within agreed timeframes and ensuring the intra-day schedule is managed to completion.
  • Reviewing the daily schedule at the beginning of each day and actioning any unscheduled work orders, monitoring technician route activation, and managing any unplanned absences.
  • Monitor and respond to technician chat messages, phone calls, and the WOC inbox and reassign work orders as required based on agreed business guidelines.

What you'll need to succeed

  • 1-4 years’ practical experience in the Telecommunications industry
    • Bachelor’s degree in IT, Post Graduate qualifications in IT would be favourable
  • High level of stakeholder management and relationship building skills
  • Previous experience across Service Delivery
  • Ability to build rapport with field technicians and multitask
  • Strong customer service focus
  • The ability to understand and utilize complex processes and procedures in order to problem-solve
  • A good understanding of the NBN network and knowledge of service activation and service assurance

What you'll get in return

The chance to work on a cutting edge project with NBN for a professional services company that is a global leader. This organisation provides opportunities to progress up the ladder and this initial 6 month fixed term contract is likely to extend!

What you need to do now
If you're interested in this role, click 'apply now' or forward and up to date copy of your CV to Alexander.OBrien@hays.com.au

LHS 297508 #2472527