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Service Delivery Manager

face2face Recruitment - Barton, ACT

Source: uWorkin


  • face2face Recruitment reference #519191
  • 12-month contract with periods up to 24 months
  • Canberra location
  • Australian Citizens with a Negative Vetting 1

About the Role:

Our Federal Government client is seeking a highly motivated Service Delivery Manager to align Business Governance and ICT Change Management requirements to maintain integrity & robustness of Solutions being delivered by Project Teams.


  • Understand the customer’s business and the impact of the Service Integration and Management (SIAM) ecosystem on its ability to succeed
  • Support the organisational change initiatives required to transition the customer’s operations to the commercial-based Multi Sourcing Integration (MSI) ecosystem model
  • Manage the transition and design of the SIAM organisation to an operational state, including any required staffing, processes, and strategic direction
  • Oversee the MSI functions including ecosystem governance, customer engagement, service transition, and performance management
  • Oversee the SIAM Service Operations processes including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfilment, and Service Catalogue


  • Proven track record in Information Technology, Information Systems, Business, Management or related field
  • Minimum of 10 years work experience in IT service management
  • Proven ability to work collaboratively in a complex environment and driving performance achievement and improvements
  • Demonstrated experience in developing relationships with key stakeholders and product owners
  • Proven business acumen including experience with contract and supplier management
  • ITIL foundation Certified or ability to demonstrate extensive ITIL V3 knowledge
  • Experience of performance data analysis of ITIL processes

Australian Citizens with a Negative Vetting 1 clearance desirable


If you would like to know more about this role, please Apply Now. 

Shannon Bunfield

(02) 6199 5750

[email protected]