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Migration Specialist - Renewal Sales

ServiceNow - Sydney, NSW

Source: uWorkin


ServiceNow is the fastest growing enterprise cloud software company in the world above $1 billion, and we believe it’s the great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

The Renewals Migration Specialist works to research and provide migration strategies for renewals which required a license migration. Typically, in this role you are responsible for a variety of larger, more complex accounts/territories in partnership with the Renewal Account Manager and Field Sales.

What You Get To Do In This Role

  • Partner with Field Sales & Renewal Sales to proactively review upcoming renewals where a license migration is needed and align on renewal strategy
  • Conduct research into customer pricing and licensing to ensure full understanding of customer contract
  • Develop and present win/win subscription migration strategies for legacy products that maximize contract value while protecting and enhancing the customer relationship
  • Maintain a good understanding of ServiceNow licensing models to provide both Account Executives and Renewal Account Managers assistance in licensing discussions.
  • Work cross-functionally to create regular renewal enablement content around the migrations process to accelerate the learning cycle and arm the sales force to win in the market
  • Be the license migration go to resource for both Renewal and Field Sales and
  • Provide licensing and migration guidance/mentorship to more junior or new-to-role Renewal Account Managers
  • Understand sales go-to-market strategy and identify resourcing initiatives
In order to qualify for and be successful in this role, you must have:
  • 5+ years demonstrated success in a Deals Desk, Sales Operations or Renewal Account Management capacity.
  • Deep knowledge and expertise with a SaaS model focused on enterprise software preferred.
  • Experience putting together complex license proposals
  • Experience with customer retention and adoption of a SaaS product for large, complex accounts/territories.
  • Advanced proficiency with renewal processes.
  • Proactive approach with strong attention to detail, time management and organization.
  • Ability to perform under pressure
  • Team player mindset with a track record of building positive relationships with peers and cross-functional partners.
  • Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.
  • Demonstrated strong work ethic and ability to remain calm under pressure
  • Excellent written and verbal communication skills
  • Strong analytical skills with a logical approach to problem solving

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.