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Claims Officer


Insurance & Superannuation
Source: uWorkin


The Role

The purpose of this role is to provide market leading proactive claims customer service to Commercial Insurance customers and intermediaries in relation to Motor Claims.

There are multiple permanent full-time opportunities within the Motor Claims split between the Leasing team, Fleet Claims Team & the Commercial Team. Roles can be located dependent on the right candidate in Sydney, Brisbane, Victoria, or Perth.

Key Responsibilities

  • Inbound and outbound customer, supplier and Broker calls relating to Commercial, Fleet and Leasing claims
  • Resolve customer / intermediary issues and complaints
  • Attending Client Meetings and develop relationships with Fleet clients
  • Case Manage Claims in a proactive customer focused manor
  • Proactively keep customers, intermediaries and claims stakeholders fully informed
  • Identification of suspected fraudulent claims, potential recoveries and salvage opportunities
  • Determine information required for claims, gather and interpret information and make appropriate decisions about claims
  • Extensive internal and external working relationships with Customers, Intermediaries, Peers, Suppliers, Professional Service Providers, Offshore Partners, Risk Managers, Claims Relationship Managers, Business Development Manager and Underwriting Teams

Skills & Experience

  • A proven record of providing excellent customer service
  • Exceptional listening and communication skills in a high-volume call environment
  • Ability to demonstrate compassion and empathy
  • Previous experience case managing insurance claims (desired)
  • ANZIIF Qualifications preferred (not essential)
  • Understanding of, or the ability to acquire knowledge of: Commercial Insurance business, market and external environment & Insurance and financial industry principles and regulatory requirements

Requirements & Hours

This team works between the hours of 8am – 7pm & you might be required to do a late shift (11am – 7pm) twice a month. Alternatively, if you prefer a late start, you can request to do 11am – 7pm every day.

This is an office-based role, however during COVID-19 the role will be performed from home. As such, the following work from home requirements are applicable;

  • Separate room for their office, that has a door – it’s important this space is private
  • Desktop computer/laptop and internet is required, dual screens preferred
  • When Suncorp directs employees back to its offices, you will be required to attend the office

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

About the company

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018-2019)
  • General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today. For a confidential discussion please call our resourcing partners at Hays Talent Solutions on 02 8226 9659

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.