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Sales Support/customer Service Professional Manufacturing


Administration & Secretarial
Source: uWorkin


* Sales Support/Customer Service Professional (Manufacturing)

Sales Support/Customer Service Professional (Manufacturing)

Posted 1 day ago. 31 people have viewed this job.


FRENCHS FOREST, NSW External link. Opens in a new window

$40,000 - $60,000
Work Type:
Full time position
Permanent position


Unit 2A 1-3 Rodborough Rd FRENCHS FOREST NSW 2086 External link. Opens in a new window

How to get here?

Job ID:
Public Employer
Last Modified:
08 February 2021


We are a highly innovative and fast-growing Industrial Design and Manufacturing company. We offer a range of services including design, manufacturing and laser cutting with a key focus on system development.

We are looking for a Sales Support / Customer Service professional. Your unprecedented eye for detail and superior organisational skills will support our Corporate Sales team with a huge growth target.

Support and direction will be provided by the Sales Manager and Senior Sales team leaders.

This position is ideal for an enthusiastic administration person with an abundance of initiative wanting to establish themselves and start a career with an innovative company located on the Northern Beaches. It is an exciting role within a growing business offering significant learning opportunities with growth potential for the right individual if so desired.

About the role:

* Source costs and quotations from approved suppliers and subcontractors;
* Use of costing system tools;
* Organising and filing costings;
* Maintain a sound product and project overview;
* Ensure customer enquiries are responded to promptly;
* Quote existing product to customer on approval by sales team leader;
* Add new customer details to CRM and keep CRM updated with customer details;
* Provide assistance with ad hoc administrative duties and/or sales support function;
* Promptly enter all sales order documentation and information into the relevant system for processing;
* Work closely with procurement and pre-production teams and provide relevant information to these teams in a timely manner;
* Proactively communicate production lead times and updates to clients when requested;
* Resolve warranty questions and issues by working with customers and pre-production and sales to coordinate a timely and constructive outcome;
* Action and close off any warranty issues;
* Produce and send quotes to customers/clients as agreed with sales team leader;
* Participate in weekly sales meetings and provide input and feedback;
* Attend major project meetings if required;
* Update templates, quotes and/or presentations for technical sales staff;
* Escalate any project issues to sales;

To be considered for this role you must have:

* Administrative or similar experience;
* Excellent attention to detail with high accuracy;
* Professional presentation with a positive outlook;
* Great communication skills with the ability to communicate (verbal/written) at all levels);
* Have a sense of urgency and deadline driven;
* Experience working in a fast paced environment;
* Be self-motivated, mature minded and demonstrate strong initiative;
* Collaborative team player who can also work autonomously and has a can do attitude;
* Good at building rapport or relationships with customers, colleagues and suppliers;
* You must be in Australia and have full working entitlements;

If this sounds like you, and you'd like to be considered, please forward your resume with any supporting documents by email to employment@blacklabdesign.com.au.

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