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Customer Service Specialist

Danfoss - Dandenong, VIC

Customer Service & Call Centre
Source: uWorkin


Job Description

Our National Head Office in Dandenong South is seeking a person with proven Customer Service Skills to join our Customer Service Team, to act as liaison between the customers and Danfoss and provide effective, proactive and professional service to our customers

This is a great opportunity to join a large established international company – yet still be close to home.

Job Responsibilities

Key Responsibilities for this position includes but is not limited to:

  • Answering customer enquiries and follow through on customer requests in a timely manner.
  • Ensure all customer orders received are processed accurately and by the cut off time.
  • Timely correspondence with customers via email and phone regarding product availability, delivery status, and order confirmation.
  • Ensure all credits are investigated as per company procedure and processed in a timely manner with any issues escalated for prompt resolution.
  • Liaise with Logistics team members in relation to shipments or stock enquiry issues.
  • Liaise with the finance team in relation to customer account issues.
  • Prepare customer sales quotations on behalf of the sales team.
  • Comply with company processes and procedures and be open to new ways of working yet remain flexible to ensure customer remains as the focus.
  • Establish and maintain effective communication with Sales Managers, Sales Engineers, 3PL and logistics and other team members as needed, to deliver the required services to our customers.

Background & Skills

To be considered for this position, you must have
  • Proven experience as Customer Service or Service Coordinator or Technical Officer experience within a manufacturing organization.
  • Excellent communication skills in English plus ability to build trust and rapport with internal and external customers.
  • Customer-focused attitude with high service mindset
  • SAP experience in a Sales / Customer Service environment and others CRM Systems, such as Salesforce.com
  • Working knowledge of typical supply chain / logistics
  • Good interpersonal skills and proactive in solving customers' queries
  • Work well under pressure
  • Strong problem-solving skills and attention to detail.
  • Team player and willing to work collaboratively to achieve team targets

If you meet the criteria above, please send your CV with a covering letter, to the attention of Anna Dobson - Regional HR Consultant.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Dandenong, VIC

Customer Service & Call Centre


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