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Client Care And Keepsake Preparation Coordinator - Part Time

Edenhills / Lawnswood Pet Cremation - Barnawartha, VIC

Administration & Secretarial
Source: uWorkin


  • Pet Cremation services
  • Part time role
  • Uniform provided

Our Edenhills Barnawartha Client Care team is growing and we are looking for a dedicated and compassionate animal lover looking to fulfil our clients' needs in pet aftercare and to support our purpose in "Honouring a lifetime of unconditional love."

  • Be part of an amazing, passionate team with a great company culture
  • Making a difference in pet aftercare services

Being a small office, you will have the opportunity to complete tasks for both the Client Care and Keepsake Preparation teams. This position can be both a rewarding and emotional role which requires professionalism.

About the role:

  • Coordinate and schedule bookings with both the public and vet clinics
  • Prepare and assist with pet viewings
  • Assist clients who bring their pets to the office
  • Carry out accurate data entry and payment processing
  • Facilitate a general range of office tasks
  • Place pets ashes into our keepsake offerings such as urns, jewellery, or wooden boxes
  • Unpack boxes of stock and stock management and replenishment

This role can be physical and you will be on your feet for a significant part of the day.

We are looking for a person who:

  • Can talk to clients over the phone using excellent communication skills, with a clear, professional, understanding and empathetic phone manner
  • Has thorough attention to detail
  • Has intermediate written and computer skills (Microsoft Office experience preferable)
  • Has at least 5 years proven office experience
  • Will be comfortable occasionally handling deceased pets
  • Is fit and strong for manual handling duties
  • Is reliable, trustworthy and take pride in your work
  • Is naturally organised and a neat and tidy worker
  • Can adapt quickly to changing circumstances and handle in a calm and professional manner.

Information that we record must be accurate, so if you know that you can be a little vague on the detail sometimes, then this isn’t the job for you.

We pride ourselves on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly.

We have a great team to work with and if you meet the selection criteria, please send us your resume and a covering letter summarising why you think you would be suitable for this role.

Barnawartha, VIC

Administration & Secretarial


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