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Working collaboratively across the business, the ICT System Administrator will be responsible for the maintenance, configuration and reliable operation of computer systems and servers. Working with a close-knit ICT team and our user base the ICT Systems Administrator will continuously improve and keep up with the ICT business needs of the organisation. The ICT Systems Administrator also actively resolves problems and issues with workstation and server systems to limit disruptions within the company

Qualifications / Experience Required

• Tertiary Qualifications in IT
• Minimum 5 years of experience in ICT system administration and support, infrastructure support and/or similar roles
• Experience with Microsoft infrastructure services, Citrix, MS Exchange, network, information security and virtualisation.

Key Skills and Competencies

Job Competencies

• Sound knowledge of contemporary ICT practices and technologies including but not limited to:
  • Microsoft Server operating systems and Infrastructure services (2012 – 2019)
  • Windows RDS, Active Directory, Group Policy, DNS, DHCP, IIS
  • MS Exchange 2019, MS SQL, O365/MS Teams Administration
  • Citrix XenDesktop & Netscaler farm Administration
  • Nutanix AHV Hypervisor
  • Backup, Replication Disaster Recovery technologies and processes
  • Multi-Site SD-WAN, LAN, WiFi Infrastructure – HPE Aruba Switching, Fortinet FortiGate
  • Windows Desktop SOE & Thin Client Management
  • Storage technologies i.e. RAID, SAN, NAS
  • IP/WiFi Telephony – Avaya, Spectralink, iOS MDM
• Provide best practice and suggestions for alternatives as part of systems design
• Work closely with business users to understand current end to end processes

Personal Competencies

• • Well-developed communication skills, interpersonal, written and verbal and excellent stakeholder management
  • Demonstrates a commitment to a culture of excellence and continuous quality improvement
  • Displays a strong service delivery focus
  • Ability to work with a diverse set of users from senior management to field users and to be able to communicate effectively across groups
  • Problem Solving— identify complex problems and review related information to develop and evaluate options and implement solutions
  • Presents a positive attitude and an ongoing commitment to position responsibilities and organisational goals