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Client Services Coordinator

Toll People - Mascot, NSW

Manufacturing & Industrial
Source: uWorkin


About Toll People


Toll People are Australia's most recognised provider of Transport, Logistics, Supply Chain and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development.

The Role

Join our unique Toll Global Forwarding (TGF) division as a Client Services Coordinator in our Mascot offices. You will act as the daily interface between TGF and the customer in delivering a seamless and professional service that meets and exceeds the customers' expectations.

Key Responsibilities

  • Service major accounts and order follow up for customers and sales requests
  • Shipment tracking and reporting/ status reports
  • Provide quotations and respond to customer enquiries in a timely professional manner
  • Attending to escalations and proving freight solutions to your clients
  • Resolve queries and advise customers of possible problems/ delays
  • Co-ordinate customer shipments with origin office, whilst continuing to monitor shipments until destination delivery
  • Ensure adherence to customer agreed service levels and value add services
  • Contribute to customer retention by addressing and resolving service issues
  • Develop and manage ongoing client relationships

Skills & Experience

  • Previous experience in an international Freight Forwarding
  • Cargo wise experience, highly advantageous
  • Teamwork and service mentality
  • Highly driven and proactive attitude
  • Excellent oral, written communication and interpersonal skills
  • Highly organised with the ability to prioritise and multitask
  • Ability to see the "Big Picture" and quickly reach an understanding of customer's business and their requirements
  • Flexible with the ability to adapt to change


  • Accessible to public transport
  • State of the art offices
  • Career Progression

Why work at Toll Group?

We're committed to providing a safe, diverse, satisfying and fulfilling workplace for all of our people. We value integrity, trust, teamwork and being open and transparent. We believe that people perform best when they are empowered, accountable and recognised and we're passionately committed to supporting our people in their career aspirations.

Due to the volume of applications we receive, only shortlisted applicants who meet with requested criteria will be contacted.

Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.