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Customer Service Officer

Westpac Group - Parramatta, NSW

Customer Service & Call Centre
Source: uWorkin


Customer Service Officer

How will I help?

Westpac Group’s purpose is Helping Australians Succeed – it’s what we do, who we are and why we come to work every day. In this role you will have an essential role in servicing the needs of our customers, both internal and external. The roles will be based at the Parramatta site but also can benefit from flexible working arrangements after training. These roles will be offered as fulltime max term opportunities and permanent opportunities.

You will work to ensure the team is focused on the delivery of quality output, following Westpac protocol, policies and procedures when completing functional activities. This includes completing customer requests and communicating with customers and stakeholders across the group to achieve desired outcomes. As a Customer Service Officer, you will play an integral role in the development of a cohesive team environment and in building effective relationships with business partners across other teams Westpac.

What’s in it for me?

We want you to love what you do – and where you do it. You’ll be paid competitively, while being in a great position to grow your career – with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer – and you can even take paid volunteer leave or secondments as well.

What do I need?

You will have previous experience working in a fast-paced environment handling customer queries and complaints (face-to- face or phone based), along with a proven history in delivering high standards of customer service in line with agreed service levels. Adapting to our changing workplace will come easily to you.

You will have ability to manage multiple priorities by being well organised and having strong time management skills. You will have positive proactive attitude and champion the Westpac vison and values. In additional the below requirements will be also be highly regarded:

  • Clear verbal, and written communication skills
  • Strong problem-solving ability and attention to detail
  • A recent degree in accounting/finance is desirable

The hours of operation for the centre are 8:30am - 7:30pm Monday to Thursday, 8:30am - 8:30pm Friday and 8:30am - 2:30pm Saturday on a rotating shift roster

What’s it like to work there?

When you join, you’ll become part of the broader Westpac Group family – where we aim to be a friendly, switched-on team working for a single purpose - Helping Australians Succeed – it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace we invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

Westpac Group

Parramatta, NSW

Customer Service & Call Centre


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