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Customer Experience Officer Subject Matter Expert (Solar Victoria) - 2 Roles Available

Victorian Government - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


Reporting to the Team Lead, the Customer Experience Officer (CXO) Subject Matter Expert (SME), is a subject matter expert. In addition to the core Customer Experience Officer duties, the successful candidates will have dedicated time and responsibilities to specialise in assigned knowledge areas and use this expertise to conduct complex problem-solving, as well as lead operational improvements which support and upskill peers. Provide general information and advice to Customers, Solar Retailers and Installers as well as processing rebate applications in the rebate system.
This is a fixed-term position available for a period of 2 years.
To be considered for this position, your application should include a supporting statement demonstrating that you meet the Key Selection Criteria detailed in the position description.
For further information please refer to the attached position description.
Applications close at midnight on Friday 19 February 2021.
Other relevant information:
Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.
Applicants must possess corresponding work rights to be eligible for appointment for the advertised employment period. To be appointed to an ongoing position you must be an Australian Permanent Resident or an Australian/New Zealand citizen.
We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

Melbourne, VIC

Government, Defence & Emergency


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