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Desktop Support Engineer

Beacham Group Pty Ltd - Perth, WA

Source: uWorkin


Join a MSP on their 2021 growth trajectory. Mix of work supporting 4-6 core industries. Autonomous role with great flexibility and projects on offer.

Our client is a growing IT Managed Service Provider who partners with key information technology vendors and key telco groups providing a "one-stop solution" for their quality customer base. Continued growth has created an opportunity for you to join them in a client / customer-facing IT Network Support Administrator capacity.

This Level 2 contract or permanent support role will suit your passion for being on the phone as well as getting out of the office and helping customers in the field, face to face, solving their IT and telco needs across hardware, software, and communications. You will have an opportunity to leverage your IT technician, network support/systems administration experience as you problem-solve ICT issues and support customers proactively with their information technology journey. You love being given a problem and working on a solution.

This is a team-focused role that will leverage your self-motivation and technical / IT engineering problem-solving skills, working across a complete project lifecycle. Technically, you will need to have a great knowledge of mainstream technologies that drive businesses from Microsoft, Cisco etc. and related vendors, with some knowledge of telco/mobile a real bonus. Of course, you'll be a lifelong learner who may have a "lab" set up at home where you enjoy learning, testing and trying out new things.

A little about your background:

  • Knowledge of Microsoft's core SME business applications, operating systems (including Office 365), printing and server/network environments.
  • Skills helping 250-750 sites as their go-to person will be highly sort after.
  • Ability to provide quality troubleshooting and support and IT consulting.
  • Ambitious, quick and self-motivated learner.
  • Excellent verbal and written communication skills.
  • Enjoy working directly with customers and leveraging your service skills.
  • Technical IT network support experience with Windows 10, Office 365, small business network connectivity and equipment.
  • Storage, switching, routing and core utility computing knowledge is of benefit.

This knowledge will also help:

  • Experience with Connectwise and/or Kaseya
  • SharePoint knowledge
  • Experience with SQL
  • Having worked at another MSP
  • Knowledge of image-based backups
  • Experience with Active Directory, GP, Terminal Server, Citrix, Office365, Azure, Hyper-V and SAN's.
  • An understanding of switching and routing

What's in it for me?

  • A competitive salary relative to experience.
  • Access to ongoing training and development
  • Work with an experienced, dynamic & supportive team of professionals
  • Great benefits including monthly SDO, flexible working hours, regular team socials and many more

Here's your opportunity to take your career to the next step, working with a great mix of clients helping solve a mix of technical issues. You will get to take responsibility for tasks and see things through to a positive result and outcome.

This can be an initial short-term contract with the possibility to extend or straight into a permanent role.
Located in the outer western suburbs of Perth's CBD.

Your important next step:
The specialist consulting team at Beacham Group welcome your telephone enquiry. For more detailed information about this specific career opportunity, or if you would like to discuss your future career plans with a specialist career practitioner and talent advisor please contacteither Ellen Dorizzi (+61 488 988 100) or Glenn Beauchamp (+61 8 6143 5000 or +61 411 116 966) in our Perth, WA office for a strictly confidential discussion.