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Team Leader - Wealth Client Services

Macquarie Group - Adelaide, SA

Banking & Finance
Source: uWorkin


Back to job search Team Leader - Wealth Client Services

Adelaide, Albury, Brisbane, Canberra, Melbourne, Newcastle, Perth, Sydney

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Are you passionate about ensuring optimum client experience delivery? Can you engage a geographically diverse team and maintain a cohesive team environment? Are you looking for an opportunity to join a market-leading global organisation?

As a Team Leader in our Client Experience business you will be responsible for the productivity, effectiveness and continuous improvement of your team by providing ongoing development, coaching and direction to your team members in order to meet objectives and SLA’s.

In this 12 month parental leave cover role, you will take ownership of regular performance activities, cascade key messages throughout your team to ensure a knowledgeable workforce as well as managing client escalations to ensure customer experience is premium.

Other responsibilities include communicating and embedding strategic initiatives and actively managing change through the team, as well as actively managing call queues to ensure same day service, completing call and quality monitoring, and ensuring all regulatory requirements are observed.

To be successful you will have operational leadership experience in a contact centre environment, ideally within the banking or financial services sector. Knowledge of investments and superannuation products would be an advantage.

Ultimately you are a people leader; someone who can comfortably provide the support, advice and development to a team of hard-working individuals in order to create a positive, high performing team environment. You will join us with a mixture of team management skills, professional communication, strong attention to detail and the passion to lead and develop a team.

In return, we will enable you to develop your skills, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below.

Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.

Find out more about Macquarie careers at www.macquarie.com/careers

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

Apply now Refer someone About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,300+ employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, investment banking and principal investment.

Find out more at www.macquarie.com/careers

Job no: BFS-954144
Work type: Maximum term, Secondee, Full time
Location: Adelaide, Albury, Brisbane, Canberra, Melbourne, Newcastle, Perth, Sydney
Category: Mid-level, Customer Service
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Sarah Vile
Opening Date: 16/12/2020