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Service Coordinator - Administrator

Engie - Brisbane City, QLD

Administration & Secretarial
Source: uWorkin


ENGIE provides solutions for building services, precincts and cities. Our 1,600-strong team in 30 locations across Australia and New Zealand belongs to the largest independent power producer in the world and a global leader in energy services solutions.

Our range of capabilities includes solutions for better cities, data centres, energy efficiency, mechanical electrical and communications infrastructure, fire protection, security and audio-visual systems, as well as onsite renewable power generation.

This role is for a fixed term contract 1st March - 1st February 2022 for a parental leave cover.

Provide full administrative support to our Service Field-based business to ensure day to day operations including compliance of systems and processes, receiving/scheduling service, and maintenance calls, and invoices as directed.

Role overview:

  • Professionally answer inbound phone calls and answer queries, take messages or direct calls as appropriate, with a high level of customer service to all internal and external customers
  • Perform data entry duties into the Pronto Xi system
  • Provide support to the Managers and the business unit with administrative and clerical support as well as assisting in Scheduling and coordinating Technicians if required
  • Assist with the creation and preparation of correspondence, documents, reports, presentations and/or publications
  • Provide general data analysis and cleansing of existing accounts. This may include exporting data from ERP into excel, then using excel to analyse and update data.
  • Escalate any concerns or issues in regards to processes, deployment of technicians and client responses to the immediate Supervisor in a timely manner
  • Support with forecasting monthly revenue and margins (as required)
  • Provide reports on business performance including customer contract performance
  • Process local contract invoicing as per contract terms and conditions
  • Ensure all paperwork including service dockets and work orders is attached to contract/jobs for invoicing

Required to be successful:

  • Previous experience in a fast-paced administration role ideally in a field-based service organisation
  • Self-motivation & a drive to achieve within set timeframes
  • Experience with the Pronto Xi highly desirable
  • Intermediate to advanced Microsoft Office skills
  • Excellent written and verbal communication skills
  • Ability to maintain high standards of customer service in a high-pressure environment

If you are interested and meet the selection criteria please apply with an up-to-date resume via the apply instructions on this website.

Please note that we are can only accept applications from those with full working rights in Australia.

ENGIE Services is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

Additional Information

  • Posting Date: Jan 15, 2021

Brisbane City, QLD

Administration & Secretarial


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