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Automation Consultant

RACQ - Brisbane City, QLD

Source: uWorkin



Utilise your expertise to lead and manage Automation initiatives and projects in line with RACQ Automation strategy and frameworks

Apart from promoting the use of Automation technology, the role will deploy techniques such as design thinking to identify appropriate automation opportunities, conduct process analysis, reengineering and develop to-be mapping for automation along with preparing cost-benefit analysis, ROI calculations and developing business cases

Key responsibilities;

  • Identify suitable candidates for Automation, conducting relevant risk, impact, cost, benefit and member experience assessments
  • Lead and project manage Automation projects (one or more in parallel) start to finish in line with Automation strategy and frameworks such as Bot Development Lifecycle
  • Produce deliverables and artefacts such as Process Design Documentation, Project Plans, Test Summary reports, Hypercare plans, etc as per the Bot Development framework
  • Support the development and testing of Automation initiatives to ensure they meet the business’ needs
  • Monitor the ongoing performance of Automation implementations, including dashboard reporting for the business and quality assurance activities
  • Develop fit-for-purpose reporting for relevant stakeholder groups
  • Monitor ongoing technology and/or process changes to understand potential impacts to existing bots/Automations
  • Contribute to the ongoing improvement of the Automation Centre of Excellence
  • Provide reporting, insights, recommendations and advice to inform and assist in decision making at senior management level
  • Manage Change Request, Change Management and Change Approval processes
  • Assist and maintain the Automation strategy and associated frameworks, governance models, standards and templates

Technical Capabilities:

  • Tertiary qualifications in business or a related field and/or equivalent experience
  • Broad experience and strong understanding of any of the Automation tools such as UiPath, RPA/ChatBots/AI or Machine
  • Capabilities in:
  • Leading initiatives and projects back to back
  • Data Analytics
  • Documenting requirements, use-case, process engineering
  • Evaluate Automation performance
  • Risk management
  • SDLC, VB.NET and SQL
  • BPMN 2.0 and MS Visio
  • Good working knowledge in:
  • Application of known and emerging Automation technologies
  • Business Advisory and Change Management
  • Continuous improvement methodologies
  • Stakeholder management

It’s an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. With 1.8 million members, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There’s plenty of other perks, too;

  • Onsite parking (EMP)
  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You’ve got this.

Please Note: you may be required to complete a video interview, medical and/or criminal history check as part of the application process. This is a 12 month fixed term contract opportunity.

Questions? Please contact [email protected] or visit www.racq.com.au/about/careers/our-recruitment-process

Work Locations 

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113