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Accident Claims Consultant

Eclipx Group - Sydney, NSW

Banking & Finance
Source: uWorkin


  • Be part of the exciting journey to revolutionise fleet and mobility solutions
  • Be part of a team that is striving to “be better, be different
  • St Leonards Location

Our story so far...

Eclipx Group is a publicly listed company and an established leader in vehicle fleet leasing, fleet management and diversified financial services in Australia and New Zealand. With approximately 1000 employees, Eclipx Group helps consumers and businesses of all sizes access the funds they need to operate through fleet leasing, novated leasing vehicle sales, commercial equipment finance and consumer motor vehicle finance solutions.

About the Position

We have an exciting opportunity for a Accident Claims Consultant to join our in-house Accident Management division, 1800Accident. This role will have accountability for providing end to end case management to our customers through the motor claim process, liaising with customers, suppliers and insurers to ensure the claim is managed efficiently and effectively. Your ability to adapt and change in an environment that’s forever evolving, use your initiative and build relationships with a variety of stakeholders will place you in good stead for this role.

You will be responsible for:

  • End to end claims management
  • Manage inbound and outbound calls from customers, suppliers and insurers
  • Build and maintain quality relationships with all internal and external stakeholders
  • Provide accurate and timely responses to all queries - keeping customers and third party providers informed of claim progress
  • Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures
  • Work effectively and collaboratively within a team environment to achieve team goals and objectives

What we are looking for:

  • Exceptional customer service and administrative skills
  • An ability to work effectively within a busy team environment
  • Strong attention to detail
  • Highly motivated and enthusiastic
  • Excellent written and verbal communication skills
  • Minimum of two years call centre and/or customer service experience (desirable)
  • Experience in managing motor or fleet claims (desirable)

By joining FleetPartners, you will:

  • Attractive remuneration package
  • Exciting career - as our business grows, so do the opportunities for our people
  • Training and Education - we pride ourselves in helping you realise your potential, giving you the opportunity to be innovative and take the lead in driving your career
  • Dress for your Day - we believe that how we choose to dress is a reflection of who you are; by joining us you will have an opportunity to let your personality shine through
  • Diversity - we know it takes people with different ideas, strengths, interests, and cultural backgrounds to make our company succeed
  • Additional benefits - including staff discounts, salary packaging and novated vehicle leasing