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February

Major Incident Manager

Aurec - Canberra Airport, ACT

IT
Source: uWorkin

JOB DESCRIPTION

  • Long-term contract
  • Fast paced dynamic environment
  • Compassionate and positive person

The Major Incident Manager role is responsible for the day to day management of major incidents, the associated Post Major Incident Reviews and any other reporting requirements. This staff member also seen as a senior staff member in Service Management Operations and is considered second in charge after the Assistant Director. This will require the staff member to assist their colleagues with the service management duties as required.

Role / Responsibilities:

  • Work with the Assistant Director Service Management Operations Management to manage the Service Management Operations workload;
  • Manage Major Incidents from identification, resolution and post incident activities;
  • Chair PMIR forum working with stakeholders to ensure that actions are being completed in response to Major Incidents;
  • Completing all required reporting - Major Incident Briefs, Post Major Incident Review reports and other reporting requirements;
  • Communicate effectively to a variety of stakeholders with differing levels of ICT knowledge;
  • Helping with other Service Management Operations duties when workload allows.
  • Participating in the Major Incident On-call, responding to major incidents in accordance with major incidents processes and standards.
  • Effectively prioritise work and respond to changes in fast paced dynamic environment;

Skills / Experience:

  • Demonstrated experience managing major incidents in a large multi-vendor, multi service provider environment
  • Proven ability to work through, and progress, complex issues with limited direction;
  • Demonstrate a strong commitment to meeting agreed work targets and standards;
  • Demonstrate strong leadership in operational environments;
  • Demonstrated high level communication skills and the ability to tailor communication to its intended audience.
  • Have a positive contemporary attitude to people of any background, it is highly desirable that applicants have an understanding or lived experience of disability.

Australian Citizenship required

To be considered for these roles, respond to this advertisement or contact CAMERON at AUREC on 02 5109 0922

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