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Member Specialist Officer - Superannuation

Kaizen Recruitment - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin


  • Progressive industry super fund
  • Immediate start | 8-month contract
  • Inclusive and collegiate culture

About the company
Our client is an award-winning industry super fund who pride themselves on their member first philosophy and purpose of building a better future for all Australians. As a well-established and progressive fund, their core value proposition is to help their members achieve the retirement that they want and deserve via the provision of competitive retirement, insurance and advice products and services.

About the role
Reporting to the Senior Manager – Member Specialist Solutions, this eight-month contract position will see you serve as specialist in Defined Benefit administration while also actively contributing to the superannuation administration activities of the broader team.

Your key responsibilities will include:

  • Act as a SME in Defined Benefit administration and superannuation more broadly to provide technical support and liaise with internal and external stakeholders
  • Manage the Defined Benefit member accounts and pool to ensure accurate administration in line with approved processes
  • Identify and rectify any inconsistencies or issues
  • Analyse complaints and escalations data to identify trends and areas for improvement
  • Contribute to ongoing projects by working closely with Member Experience and Compliance teams

Qualifications, skills and experience required include:

  • Broad knowledge of superannuation administration processes
  • Detailed knowledge of Defined Benefit product and associated administration
  • RG 146 certification, or willing to obtain it
  • Strong project management and stakeholder management skills
  • Highly developed oral and written presentation skills
  • Ability to work autonomously and as part of a team
  • Ability to handle competing priorities within a strict time frame
  • Competent with Microsoft Word, Excel, PowerPoint and MS Project

This is an outstanding opportunity to join a dynamic industry super fund in a dynamic, solutions focused role. If you are interested in learning more about this position, please contact Stacey Fernandes at Kaizen Recruitment on 0430 822 112 or apply via the attached email link.