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Data Center It Support Engineer

Amazon Web Services - Sydney, NSW

Source: uWorkin


Data Center IT Support Engineer
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 165 fully featured services from data centers globally.
We're expanding our Data Center Operations team and looking for skilled Data Center Engineers/Technicians with a passion for technology to help us expand our cloud to the next level.
Some of the key responsibilities you will undertake are:

Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently, these include:
Escalation point and technical troubleshooter for all Systems and problems
Deep diving into Linux server issues
XEN service virtualization troubleshooting


Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
Remediation of physical layer outages, both Systems & Network
Remediation or recovery of physical power issues on racks
Participate in Data Center power & cooling events


Meet 24x7 On-Call requirements and response during shift rotations.
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Data Center point of contact for all High Severity issues
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Help define metrics to increase our customer uptime
Enforcing Amazons Security Best Practices
Interact with third party vendors & contractors
Contribute ideas to improve operational efficiency

Project Management:

Participate in and deliver on a number of high impact small to mid-scale projects
Participate in team meetings for metric analysis and project status updates
Help build the world’s largest Cloud infrastructure

Basic Qualifications

Solid understanding of Linux/Unix Administration
Server hardware knowledge and experience
Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
Some Experience with Network Protocols: Ethernet, L2/L3 technologies
Strong Communication Skills
Passionate about IT infrastructure and hardware!

Preferred Qualifications

Remote Access: Console routers, IPMI, BMC
Network Copper and Optical Fiber Cabling
Network Equipment Installation and Configuration
Cisco IOS, NX-OS, JunOS
Redundancy: Power feeds, ATS, Server , RAID, Connectivity
Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
Participated in Project Management
Experience or Knowledge of products: EC2, EBS, S3 etc.
Scripting: Bash, Python, Perl, Ruby (or programming languages)

This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. * Candidates must possess a valid drivers license and their own vehicle to travel between sites.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.