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Club Attendant - Auburn Tennis Club

Bankstown Sports - Greenacre, NSW

Hospitality, Travel & Tourism
Source: uWorkin


Casual Position

  • Bankstown Sport is a fun, friendly, creative and dynamic place to work!
  • Express your creativity and passion for customer service, with colleagues who are friendly, positive, outgoing and professional
  • Initiative and career progression within the company is encouraged
  • An environment where YOU can make a difference in the way we do things and who values YOU as an individual.

We are currently seeking hard-working and enthusiastic Club Attendants, to work on a casual basis for Auburn Tennis Club and our associated venues.

About Us…

Bankstown Sports is one of NSW's largest and leading reputable clubs and is a proud supporter of the local community. Members and patrons are drawn to our club; as they enjoy a great atmosphere, excellent dining options and exceptional service. 

Auburn Tennis Club has been located at 181 Chisholm Road in Auburn for almost 50 years, servicing the local community and providing a casual meeting place for locals to enjoy a meal and a few drinks. It has a proud history and is very popular with the locals with weekly activities, a dining area and a casual outdoor area overlooking the courts of the adjoining tennis club.

As one of Sydney’s top 10 registered clubs, and with over 70,000 members and 650 employees, Bankstown Sports provides a diverse venue for everyone.

About the Role…

We are currently seeking an enthusiastic and motivated club attendant to join Auburn Tennis Club on a casual basis. Reporting to the Club Team Leader, the successful applicant will greet, assist and serve customers across the bar and gaming areas of the venue. To be successful in this role, you must have exceptional communication skills as well as high levels of customer service and strong attention to detail.

Key responsibilities include:

  • Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
  • Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
  • Assisting with all customer enquiries, or requests regarding products and services
  • Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
  • Managing gaming services, as per the club standards
  • Cash handling duties e.g. accurate reconciliation of floats
  • Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue

About You…

As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills.

As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to a rotating roster.

Essential experience:

  • Experience working in a similar environment
  • Knowledge of responsible service of alcoholic and non-alcoholic beverages
  • Knowledge of responsible conduct of gaming
  • Previous experience in TAB or Keno desirable
  • Exceptional communication and customer service skills
  • Ability to create and maintain relationships
  • Ability to work independently or as a part of a team
  • Commitment to a rotating roster across days, nights, weekends and public holidays
  • Rights to work in Australia

Essential qualities & behaviour:

  • Ability to communicate effectively (verbal and written)
  • Excellent numeracy and literacy skills
  • Efficient cash handling skills
  • Ability to work as part of a team
  • Ability to provide an effective approach to Customer Service delivery
  • Strong work ethic
  • Multi-tasking abilities
  • Exceptional conflict resolution techniques
  • Have integrity and be honest
  • Must have RSA and RCG qualifications

About the Benefits…

  • Career development - we love to promote internally and between clubs
  • Training - ongoing training opportunities are provided
  • Health & Wellbeing Program
  • Rewards & Recognition - you'll have access to generous rewards and recognition program

How to Apply...

Please upload your Resume and/ or Cover Letter. 

If you are ready to take on a new challenge, are passionate about hospitality and customer service and are someone who realises the tremendous opportunity that this role offers, we want to hear from you!

Apply now!

Bankstown Sports is an Equal Opportunity Employer

Greenacre, NSW

Hospitality, Travel & Tourism


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