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Executive Director Connected Journeys

Transport for NSW - Sydney, NSW

Government, Defence & Emergency
Source: uWorkin


  • Transport Senior Service Position
  • Permanent Full Time
  • Location: Macquarie Park & Parramatta – Flexible Working Options Available

About us

Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate road, rail, bus and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

About the team

The Customer Strategy and Technology Division (CST) within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

The Technology and Innovation Branch of CST, are leaders in the field of digital transport and payment platforms.They deliver Opal products, websites, apps and digital features that customers use to plan, book and pay their transport journey across NSW.

The Opportunity

The Executive Director, Connective Journeys, will oversee and provide strategic leadership to the Connective Journeys function.

This role will drive engagement with customers, stakeholders and the community around integrated transport choices and will oversee exciting cutting edge and world class transformation programs. This includes the transformation of the mobility as a service program (Maas), the transformation of the opal ticketing system to a service platform across all modes of transport and the integration of transport information into digital technology experiences for customers.

You will ensure that TfNSW delivers cutting edge products and sets the standard as a world class customer service provider.

Please click here to view a copy of the position description.

The position will be based between Macquarie Park and Parramatta. TfNSW is an activity based work environment, with flexible work options available.

About you

We are looking for an individual with demonstrated experience at a senior leadership level and a proven track record in the transformation and delivery of digital payment platforms. You will be a courageous change leader and a true relationship focused business partner.

You will have an expert understanding of customer and operational technologies.

Upmost critical to your success, is your core fundamental values as a Transformational Thought Leader, who drives success through empowerment and creates a diverse environment, where people can innovate and thrive.

Salary and Benefits

For more information on Employee Benefits at TfNSW please click here

This is a Transport Senior Service role. An Total Remuneration package will be determined with the successful candidate.


Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply

To apply for this position, please answer all questions within the online application process and submit a resume and brief covering letter (no longer than two pages) which addresses:

a) how your skills and experience suit the role

Applications close: 11:59PM Friday 5th March 2021

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.

If you need an adjustment in the recruitment process, please email the contact person for this role.

For any enquiries, please email Trish Smith – [email protected]

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-u