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Senior Risk Manager, Customer Experience & Partnerships – Digital & Marketing

Westpac Group - Sydney, NSW

Banking & Finance
Source: uWorkin


Unique & exciting opportunity to join the Chief Digital and Marketing Office (CDMO) Line 1 Business Controls and Monitoring team, within the Consumer Banking Division.

  • Join the team leading Digital Transformation for the Group
  • Drive risk culture across the digital channel, marketing, brand & campaign execution
  • Provide meaningful insights to support key business decisions

How will I help?

As a Senior Risk Manager within Business Controls & Monitoring, this line 1 Risk role will directly support the Chief Digital and Marketing Office (CDMO) by driving risk and compliance through leadership and by overseeing change governance deliverables, including consumer marketing content and collateral. You will also support ongoing risk and compliance oversight of strategic partnerships and oversee CDMO vendor management in line with Group frameworks and internal requirements.

In addition, this role is also responsible for driving risk and compliance awareness which may arise as a result of customer facing content and vendor agreements that may impact the end customer, business processing, resources and IT systems and prevent the business from achieving its objectives.

What is in it for me?

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?

Ideally, you will have a strong compliance background (1st or 2nd line), gained in the consumer/retail banking sector. Additional operational risk experience and exposure to marketing/digital will be highly regarded.

You will also have exceptional communication and stakeholder engagement skills and be able to influence and appropriately challenge stakeholders across the business unit, division and wider group.

What is it like to work there?

We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.


Westpac Group


Credit Risk & Audit

Primary Location


Employee Status





Erin Leader

Posting Date

17/02/2021, 11:06:35 PM

Closing Date

04/04/2021, 2:59:00 PM