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Top Four Bank | Inbound Business Banking

RANDSTAD - Melbourne, VIC

Banking & Finance
Source: uWorkin


Company Overview

An exciting opportunity to join a top four bank on a 12 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector.

Key Responsibilities

  • Acting as the first point of contact for customers for business banking customers
  • Handle account enquiries, asking open ended questions to truly understand their business goals
  • Update and maintain detailed customer records to ensure a high level of service with every interaction
  • Provide updates on customer accounts
  • Identify opportunities to cross sell products where appropriate and generate leads
  • Handle any follow up calls as required
  • Contribute to business improvement and overall goal of becoming the world’s best business bank

Key Requirements

  • Previous experience working within in banking and finance in a phone based position
  • Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationships
  • Strong emphasis on providing superior customer service across a range of different stakeholders
  • High level attention to detail and accuracy
  • Ability to work in fast paced environment
  • Tech savvy and the ability to work across multiple systems
  • Strong desire to develop a long term career in business banking
  • Available to work on a rotating roster Monday - Friday between 8am-8pm
  • Available to start work beginning of April

Application Process

If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers.