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Client Services Assistant

People of Peony - Brisbane City, QLD

Voluntary, Charity & Social Work
Source: uWorkin



Location: Brisbane

People of Peony are passionate and committed to creating possibilities and opportunities for the people we support to live, grow & develop their own best life, while having fun, and enjoying our job within a great company environment. At People of Peony we are passionate about providing the highest quality individualised supports to our clients. We are committed to offer a friendly place to work and a genuine, supportive team environment to grow, with a wide range of training and experienced leaders to guide you. We want to provide a 'life changing' experience not only for our clients but for all the people that work with us.

What will I do?

In this busy, relationship-focused role, you will assist the Client Services Management Team to coordinate services to a range of clients throughout Queensland. These clients all have individual needs ranging from domestic supports to personal care needs and you will be responsible for ensuring all clients are getting great service, when they need it, how they need it, so that they can live the life that they want to. You will also work closely with the SIL manager, to provide assistance where required. The role is specifically to assist our busy Client Services and SIL Team with recruitment and onboarding of amazing Support Workers, and assigning our existing and new SWs to clients within our rostering system. This process requires professional communication skills, quick to respond directions for management, efficient onboarding of staff, and managing rosters for our staff and clients, including making roster amendments where necessary, per client or staff request.


  • IT experience and/or a sound ability to operate software and follow data processes to apply.
  • Minimum 2 Years in the Disability Sector
  • Sound communication skills
  • Blue card and Yellow card (or NDIS Workers screening check)
  • First Aid and CPR
  • Drivers License
  • Police Check
  • NDIS Workers module
  • Covid-19 Infection control training


  • Certificate III in individual support/Diploma in disability
  • Ability to work in a busy environment
  • Time management skills
  • Ability to work with diverse people

This means that you'll:

Assist to manage individual client service plans to ensure changing client service needs are being met with the aim of continually improving service delivery for our clients.

Partner, collaborate and negotiate with clients and other stakeholders to deliver appropriate and sustainable services, and check in with staff to ensure that rostered hours are appropriate and necessary.

Prioritise workload and tasks to ensure clients are receiving the highest quality of supports possible, and all requests are actioned within a short timeframe to maintain client satisfaction.

Manage teams of Support Workers across our region working out in the community and in our clients' homes, helping to engage them with our organisation, plan for their development and training, and support them to be the best Support Workers in the sector!

Basically, we're looking for someone who can:

Assist to coordinate, monitor and develop services to people within a community setting

Assist with general office and administration duties, including compliance with policies and procedures

Assist to manage a whole lot of competing priorities effectively and still deliver exceptional client outcomes

Communicate effectively with a wide variety of people, including support staff, clients from varied backgrounds, clinical staff, community networks and our clients families

Build great relationships and be an ambassador for our organisation and our clients!

If you are looking to change lives and believe you are a suitable fit for the role, we encourage you to apply!

IMMEDIATE start for the successful applicant!

Job Type: Full-time

Salary: $43,072.00 – $89,030.00 per year


  • Professional development assistance
  • Work from home


  • Monday to Friday
  • On call

Supplementary Pay:

  • Annual bonus
  • Performance bonus


  • Disability Support Work: 2 years (Required)
  • Customer Service: 1 year (Required)


  • Diploma (Preferred)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Preferred)

Work Remotely:

  • No

Brisbane City, QLD

Voluntary, Charity & Social Work


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